Lead Software Engineer - Site Reliability
Lead Software Engineer - Site Reliability
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Job Description
Freshservice SRE team includes expert Software and System engineers who are custodians of Availability Scalability and Performance of the SaaS products. We build tools and frameworks to monitor load test and sometimes build full platform features that other products use. We undertake architecture reviews and help the individual product teams to identify performance bottlenecks. We tend to look at the application from a system perspective bottom up rather than top-down. Our engineers have the freedom to pick the challenges that they work on and own the task to completion.
Roles and Responsibilities:
Strong software development skills in any one of the technologies (Python Ruby Java etc.)
Flag down potential performance issues at the development stage
Provide technical assistance and ensure performance SLA are met
Ability to derive and define NFR goals (SLIs SLOs) and requirements
Experience in APM/tracing tools and work collaboratively with development teams to enable quicker resolution of performance issues.
Ability to deep-dive and find root cause for performance and scalability issues in production/non-prod environments
Undertake system level debugging in Linux independently
Mentor the juniors on performance engineering areas and debugging
Collaborate and work closely with the product engineering team to share knowledge tools and best practices on performance engineering and scalability areas
Knowledge on internal technologies such as load balancers firewalls and database servers
Broad technical and working knowledge on Kubernetes docker Windows Linux
Prometheus Grafana. Expert knowledge on telemetry configuration and alerting
Bring in automation practice wherever applicable
Experience building and scaling large-scale performance services
Ensuring availability scalability and resilience of our SaaS platform and services
Qualifications :
7-10 years of experience in design development and architecture
Experience with open-source load testing tools such as Apache JMeter httperf etc and APM infrastructure monitoring tools like SumoLogic NewRelic and AppDynamics.
Working knowledge in any one of the cloud platforms (AWS Azure GCP)
Software automation development skills (at least one) Python GO or Java.
Experience in working with SQL/NOSQL databases
Passionate about performance reliability scalability and resilience
A self-starter able to architect build drive and advocate for Snow SRE solution
Proven ability to work with multiple teams and multi-task and prioritising
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
