Account Manager

Company Overview

American Security & Investigations L.L.C. a Marsden company offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial security HVAC calibration emergency response and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at A.S.I. means a career with a Company that will support your growth.

Position Summary

The Account Manager oversees a team executing a high level of customer care for a Class A multi-tenant high-rise building in Minneapolis and will drive the Leadership Engagement Growth & Safety (LEGS) strategy of the Company. Through strong communication and company support the Account Manager will focus on five key areas:

• Leadership Demonstrate leadership and retaining the right people to support the growth of our account.
• Employee Engagement Engaging and having direct contact with our workforce every day to create a great employee experience.
• Customer Engagement Creating Raving Fans of our client through positive customer relationships.
• Growth Identifying opportunities that improve our clients services and deliver growth.
• Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.

Key Responsibilities:

• Serve as the primary point of contact for the site and partner with market leadership and law enforcement entities to address operational needs
• Develop rapport with client representatives and other relevant partners by resolving issues and creating employee and customer facing training programs under the guidance of operational company executive
• Supervise and coordinate activities of guard force as dictated by contractual obligations and to meet or exceed client expectations
• Train develop mentor and motivate Security Officers to provide quality consistent service and to ensure all decisions comply with company policy and federal and state regulations
• Participate in the employee onboarding process including new hire interviewing and selection of candidates that meet ASIs and the clients required level of qualifications and skills

Skills & Qualifications

• At least 5 years of security experience
• Exceptional customer service skills with a proven track record of client success
• The ability to be flexible and available as issues can arise 24 hours a day seven days a week
• Policy development and training experience preferred
• Proficiency with MS Office products as well as site-specific security programs
• A pre-employment drug screen and criminal background check are required

Whats In It for Me at ASI

• Room to Grow & Advance
• Work in a Professional Environment
• Jobs are Classified as Essential
• Complete Tasks Individually and as a Team

EEO Statement

Marsden Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race creed ancestry sexual or affectional orientation marital or veteran status color religion sex national origin age disability genetics status regarding public assistance or any characteristic protected under federal state or local law.

Required Experience:

Manager