Assistant Branch Manager
Assistant Branch Manager
Posted on :
21-06-2025
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1 Vacancy
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Job Description
Lets unpack this Who are we
mSupply is the leading provider of premium solutions parts and equipment for professionals serving customers on their appliance parts HVAC plumbing and commercial kitchen needs. Headquartered in St. Louis Missouri mSupply is a multi-billion-dollar enterprise operating out of more than 200 locationsthroughout North America. Offering unparalleled product breadth expertise across our national footprint and ease of doing business through leading-edge technology servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed reliability and accuracy. Learn more about
mSupply is the leading provider of premium solutions parts and equipment for professionals serving customers on their appliance parts HVAC plumbing and commercial kitchen needs. Headquartered in St. Louis Missouri mSupply is a multi-billion-dollar enterprise operating out of more than 200 locationsthroughout North America. Offering unparalleled product breadth expertise across our national footprint and ease of doing business through leading-edge technology servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed reliability and accuracy. Learn more about
MSupply .
About API of NH/Delta T
New England-based API of NH/Delta T offers a unique combination of unmatched customer service and product quality. Since it first opened as a family business in 1969 the company has been dedicated to serving and increasing the profitability of the independent HVAC contractor with additional expertise in hydronics and sheet metal fabrication. They are a trusted provider of top-notch brands including Rheem and LG. For more information visit
Job Summary
The Assistant Branch Manager plays a key role in supporting the Branch Manager in overseeing the daily operations of the branch ensuring all functions are executed efficiently and in accordance with company standards. This role is responsible for fostering a positive environment that promotes trust service excellence security and customer satisfaction. In collaboration with the Branch Manager the Assistant Branch Manager shares responsibility for customer service inventory management merchandising sales support workplace safety on-time will-call fulfillment counter sales product delivery and overall branch performance.
Duties & Responsibilities
Customer Interaction
Delivers high-quality customer service through timely communication effective issue resolution and proactive follow-up.
Responds promptly and professionally to customer inquiries via phone email or fax.
Maintains professional relationships with customers vendors and internal teams.
Collaborates cross-functionally to resolve issues and support strong business relationships with a solutions-oriented approach.
General
Supports the Branch Manager with opening and closing duties and adjusts work schedule based on business needs.
Assumes leadership responsibilities in the Branch Managers absence overseeing team operations customer service and workflow management.
Handles emergency or after-hours openings as required.
Performs accurate order entry and ensures timely processing of order pulling will calls and deliveries.
Manages incoming calls returns messages promptly and ensures effective communication flow.
Ensures proper procedures are being followed in all aspects of Order Entry.
Promotes a safe work environment by modeling proper safety practices addressing issues and completing required safety documentation.
Merchandising
Maintains clean organized and visually appealing front shelving aisles endcaps and literature displays.
Oversees aisle upkeep directing staff to maintain counters and sales floor presentation as needed.
Distributes and promotes marketing materials such as flyers and signage to staff and customers.
Manages and updates product literature and catalog library to ensure accuracy and availability.
Other
Safety Sensitive Position: the ability to perform job functions in a constant state of alertness and in a safe manner.
Maintains proficiency with company computer systems in aspects related to job such as data entry messaging call logs data notations queue updates batching or other job & office functions and requirements.
Other duties as assigned. As with any evolving organization the job description is not designed to cover or contain a comprehensive listing of work activities duties or responsibilities. Additional or other duties responsibilities assignments and activities may change or be assigned at any time with or without notice.
Qualifications
High School diploma or its GED equivalent.
3 or more years experience with logistics or distribution and related functions.
2 or more years of supervisory or team lead experience in a warehouse or distribution environment.
Demonstrated knowledge of MS Office suite applications (Word Excel PowerPoint Outlook).
Proficient in using office technology including computers photocopiers scanners phone systems and virtual meeting platforms as required for daily responsibilities.
Physical Demands & Work Environment
This position may require up to 4043 hours per week and involves regular physical activity including:
Frequent lifting of 2550 lbs.; occasional lifting up to 100 lbs.
Operating forklifts and material handling equipment for up to 6 hours daily.
Regular bending climbing squatting kneeling and reaching.
Pushing/pulling objects up to 300 lbs. occasionally.
Prolonged use of hands arms and feet for equipment operation.
Periods of sitting standing walking and twisting throughout the shift.
Visual requirements include close distance color and peripheral vision as well as depth perception and focus adjustment.
About API of NH/Delta T
New England-based API of NH/Delta T offers a unique combination of unmatched customer service and product quality. Since it first opened as a family business in 1969 the company has been dedicated to serving and increasing the profitability of the independent HVAC contractor with additional expertise in hydronics and sheet metal fabrication. They are a trusted provider of top-notch brands including Rheem and LG. For more information visit
Job Summary
The Assistant Branch Manager plays a key role in supporting the Branch Manager in overseeing the daily operations of the branch ensuring all functions are executed efficiently and in accordance with company standards. This role is responsible for fostering a positive environment that promotes trust service excellence security and customer satisfaction. In collaboration with the Branch Manager the Assistant Branch Manager shares responsibility for customer service inventory management merchandising sales support workplace safety on-time will-call fulfillment counter sales product delivery and overall branch performance.
Duties & Responsibilities
Customer Interaction
Delivers high-quality customer service through timely communication effective issue resolution and proactive follow-up.
Responds promptly and professionally to customer inquiries via phone email or fax.
Maintains professional relationships with customers vendors and internal teams.
Collaborates cross-functionally to resolve issues and support strong business relationships with a solutions-oriented approach.
General
Supports the Branch Manager with opening and closing duties and adjusts work schedule based on business needs.
Assumes leadership responsibilities in the Branch Managers absence overseeing team operations customer service and workflow management.
Handles emergency or after-hours openings as required.
Performs accurate order entry and ensures timely processing of order pulling will calls and deliveries.
Manages incoming calls returns messages promptly and ensures effective communication flow.
Ensures proper procedures are being followed in all aspects of Order Entry.
Promotes a safe work environment by modeling proper safety practices addressing issues and completing required safety documentation.
Merchandising
Maintains clean organized and visually appealing front shelving aisles endcaps and literature displays.
Oversees aisle upkeep directing staff to maintain counters and sales floor presentation as needed.
Distributes and promotes marketing materials such as flyers and signage to staff and customers.
Manages and updates product literature and catalog library to ensure accuracy and availability.
Other
Safety Sensitive Position: the ability to perform job functions in a constant state of alertness and in a safe manner.
Maintains proficiency with company computer systems in aspects related to job such as data entry messaging call logs data notations queue updates batching or other job & office functions and requirements.
Other duties as assigned. As with any evolving organization the job description is not designed to cover or contain a comprehensive listing of work activities duties or responsibilities. Additional or other duties responsibilities assignments and activities may change or be assigned at any time with or without notice.
Qualifications
High School diploma or its GED equivalent.
3 or more years experience with logistics or distribution and related functions.
2 or more years of supervisory or team lead experience in a warehouse or distribution environment.
Demonstrated knowledge of MS Office suite applications (Word Excel PowerPoint Outlook).
Proficient in using office technology including computers photocopiers scanners phone systems and virtual meeting platforms as required for daily responsibilities.
Physical Demands & Work Environment
This position may require up to 4043 hours per week and involves regular physical activity including:
Frequent lifting of 2550 lbs.; occasional lifting up to 100 lbs.
Operating forklifts and material handling equipment for up to 6 hours daily.
Regular bending climbing squatting kneeling and reaching.
Pushing/pulling objects up to 300 lbs. occasionally.
Prolonged use of hands arms and feet for equipment operation.
Periods of sitting standing walking and twisting throughout the shift.
Visual requirements include close distance color and peripheral vision as well as depth perception and focus adjustment.
What We Offer:
We care about your well-being from day one. Heres a snapshot of the benefits we provide:
Comprehensive health coverage medical dental vision and prescription effective your first day
401(k) plan with company contribution
Life insurance plus short- and long-term disability coverage
HSA and FSA options
Paid time off vacation holidays and personal days
Employee Assistance Program (EAP)
Employee discounts
Weekly Pay Frequency
...and much more!
Equal Employment Opportunity & Pre-Employment Requirements
We are an equal opportunity employer and make employment decisions without regard to sex age race religion national origin citizenship status sexual orientation gender identity disability or military service history. To request reasonable accommodation contact
All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.
#APIDelta
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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