Wholesale Lending Services â Senior Client Service Associate
Wholesale Lending Services â Senior Client Service Associate
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Job Description
Own our Clients experience! Work with clients to resolve issues around their Wholesale Lending Services Bank products and services.
As a Quality Control Associate within Loan Accounting you will be part of a team responsible for supporting an evolving landscape of client expectation and product complexities. Wholesale Lending Services goal is to provide best in class products and services to our clients that are of the highest level of quality. To meet these standards as the QC Associate you will be responsible for the delivery of quality reviews on the system of record for new or existing credit facilities.
Job Responsibilities
- Evaluate identify and report any inconsistences between the supporting documentation relative to the proposal data entered in accordance with internal risk policies
- Ensure organizational requests queries and issues sent to the team are actioned accurately and timely
- Manage and monitor production queues exception reporting and Key Performance Indicators
- Engage technology partners to help drive database functionality or stability improvements
- Collaborate with Operations Credit and Controls in resolving items and preparing weekly ad hoc reports when requested
- Research analyze and assimilate data as required for various projects
Required qualifications capabilities and skills
- Experience reading and interpreting loan documentation and/or working with credit products such as revolving lines of credit term loans commercial cards and letters of credit
- Demonstrated decision-making skills
- Strong oral and written communication skills
- Analytical mindset with the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity
- Ability to prioritize tasks and pivot in response to new developments
Preferred qualifications capabilities and skills
- Bachelors Degree
- Intermediate use of Microsoft Word Excel Access
- 2 years experience with loan accounting systems such as LoanIQ
Required Experience:
Senior IC
Employment Type
Full-Time
