German-Speaking Customer Service Agent
German-Speaking Customer Service Agent
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Job Description
Location: Sofia Bulgaria
Full-Time On-site / Hybrid Options
About the Role
Are you fluent in German and enjoy helping others Would you like to work in a diverse international environment where your communication skills truly make an impact
Were looking for a German-speaking Customer Service Agent to join our team in Sofia! In this role youll be supporting our customers with empathy and efficiency becoming a valued part of a collaborative and growing company.
What Youll Do
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Handle customer inquiries in German via phone email or chat.
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Provide friendly accurate and professional support for a range of products or services.
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Assist with account questions order details and technical troubleshooting.
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Log all customer interactions in the CRM system.
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Coordinate with internal departments to resolve more complex issues.
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Ensure customer satisfaction through timely and effective communication.
What Were Looking For
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Fluent German (C1 or higher) and good English communication skills (B2).
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Previous experience in a customer support role is an advantage but not required full training is provided!
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Good computer skills and a quick learner when it comes to new systems.
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A calm friendly and solution-focused approach.
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Based in Sofia or willing to relocate (relocation support available).
What We Offer
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Competitive monthly salary with bonus opportunities.
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Relocation package: including flight coverage and temporary accommodation.
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Paid training and continuous development programs.
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Private medical insurance and wellness initiatives.
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Modern and comfortable office space in central Sofia.
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Flexible work arrangements (hybrid options available).
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A supportive multicultural team and inclusive company culture.
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Fun team events and career growth opportunities.
Employment Type
Full Time
