Functional Support - Lisbon
Functional Support - Lisbon
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Job Description
Nimber is a fast-growing technology company that connects people who need to send or receive items with travelers heading in the same direction. Our platform offers an efficient cost-effective and eco-friendly alternative to traditional delivery services.
Job Summary:
We are seeking a highly motivated and detail-oriented Functional Support Specialist to join our team in Lisbon Portugal. The ideal candidate will have a strong background in customer service and technical support with a passion for problem-solving and a desire to provide exceptional support to our users.
Key Responsibilities:
- Provide first-line functional support to our users via email chat and phone
- Troubleshoot and resolve technical issues related to our platform
- Communicate with our development team to escalate and resolve complex issues
- Proactively identify and address potential issues before they arise
- Maintain a high level of customer satisfaction by providing timely and effective support
- Collaborate with cross-functional teams to improve processes and procedures
- Document and maintain accurate records of all customer interactions and resolutions
Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field
- 1 years of experience in a customer service or technical support role
- Experience in documentation and maintaining accurate records of all customer interactions and resolutions
- Excellent communication skills both written and verbal
- Strong problem-solving and analytical skills
- Experience with ticketing systems is a plus
- Fluency in Portuguese is required
Why Work for Nimber
- Competitive salary and benefits package
- Opportunity for growth and career development
- Dynamic and international work environment
- Work with a diverse and talented team
- Make a positive impact on the environment by promoting eco-friendly delivery options
If you are passionate about customer service and technology and want to be a part of a fast-growing company with a mission to make a positive impact then we want to hear from you! Apply now to join our team as a Functional Support Specialist in Lisbon Portugal.
Employment Type
Full Time
