Customer Care Representative - Incident Management
Customer Care Representative - Incident Management
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Job Description
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Title: Helpdesk Representative
Reports to: Team Leader (Incident Management)
Key Responsibilities:
Monitor ATM networks for NCRs customers through NCR in house Incident Management systems and tools.
Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.
Escalate customer problems both internally and externally when required according to defined escalation paths.
Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.
Requires rotation in work hours involving weekend holiday or extended hours.
Basic Qualifications/Minimum Criteria
Graduate / High School Diploma (from any stream).
Minimum 1 year related experience. Preferably from the ATM industry (Banking/ATM MSP).
Basic PC/Microsoft Office skills and telephone skills.
Good Soft skills & Interpersonal skills (verbal & written) is a must.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
