Lead Consultant â Account PMO
Lead Consultant â Account PMO
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Lead Consultant Account PMO
In this role the primary responsibility includes around strategy budgeting growth requirements technology architecture and design project management people management and strong presence in front of client. The person will also be required to hand off seamless delivery to oversee day-to-day operations Collaborating with other operations delivery managers from Genpact across services provided and mange escalations for the program. Will also manage ongoing relationship with stakeholder and other clients as may be assigned. A self-starter you are up-to-speed with the latest developments in the tech world.
Responsibilities
Responsible for end-to-end technology project management
Play an important role in establishing presence.
Oversee delivery aspects and work shoulder to shoulder with customer or internal representatives for the program
Partnering with Customers and Internal stakeholders on effective CM (change management)
Participate in governance meetings for operational performance reviews
Collaborate with Customer team to resolve any operational challenges
Manage/handle escalations proactively engage resources to address issues and resolve.
Drive quality initiatives process change initiatives Lean/Kaizen activities and other change/Six Sigma initiatives
Participate on business leadership meetings helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization
Works to develop and sustain Client Relationship & Trust
Identifying and eliminating root cause barriers to accuracy productivity and quality
Participates on business leadership meetings representing location and business unit to VP /SVP & Mgmt. team
Work with Service delivery and enabling functions in Genpact team to deliver as committed in contract to customer
Evaluate and provide advice on delivery and management tools for in scope services
Provide research assistance for innovation with new technologies and potential process optimization
Provide business case assistance and preparation as required and agreed
Review and approve all recommended services standards policies procedures and requirements as Customers deems appropriate.
Qualifications we seek in you!
Minimum Qualifications
BE/ B Tech/ MCA/M Tech
Preferred Qualifications/ Skills
Production Support of Insurance Apps under SLA/KPI ambit
Coordination with Cross Functional teams vendor teams Business Owners Infrastructure & Cloud team
Execution of Transformation Integration & Automation Programs/ Projects
Experience on JIRA/ Remedy tool
Well versed with ITIL Framework (Incident/ Change/ Problem Management/ Request
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Contract
Employment Type
Full-Time
