Software Application Support Specialist
Software Application Support Specialist
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Job Description
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977 weve been building an ecosystem of intuitive tools designed for public safety agencies forensic labs court systems schools and other institutions. Through purposeful integrations and a selective growth strategy we focus on improving workflows to help our customers achieve more efficient operations better service and more just outcomes.
Our teams are driven by innovation expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem youll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If youre passionate about making a meaningful difference wed love to hear from you.
The Overview
As a Software Application Support Specialist you will play a pivotal role in ensuring the smooth operation of our software applications. You will be responsible for providing exceptional support to our clients resolving technical issues and helping them maximize the value of our software solutions.
What Youll Bring
- Bachelors degree in computer science Information Technology or a related field (or equivalent work experience)
- Strong problem-solving skills and a passion for helping clients overcome technical challenges.
- Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users
- Proficiency in troubleshooting software issues and a solid understanding of Windows macOS and common web browsers
- Experience with CRM systems and support ticketing software is a plus
- Previous experience in software support or a related field is advantageous but not required
- Bilingualism in French and English is an asset
What Youll Do
- Provide front-line technical support to clients via phone email or live chat ensuring prompt and effective issue resolution
- Troubleshoot and diagnose software-related problems and document solutions in a clear and concise manner
- Collaborate with our development and QA teams to identify and resolve software bugs and escalate issues as needed
- Assist clients in understanding and using our software effectively through training and guidance
- Maintain comprehensive records of client interactions issues and resolutions in our CRM system
- Keep up-to-date with product updates and enhancements communicating these changes to clients when necessary
Equal Opportunity
Versaterm is committed to building and supporting inclusion diversity and equity and sustaining a barrier-free areavailable on request throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies please
Required Experience:
Unclear Seniority
Employment Type
Full Time
