Order Management Analyst
Order Management Analyst
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Job Description
- Managing backlog priorities and order execution; measure site performance of initial order commit dates and accurate discrepancies.
- Tracking regional backlog aging identify and review critical issues focusing on solutions and customer communication.
- Serve as first contact post-sales order; manage customer change requests; provide phone and email support related to customer happiness.
- Advise customers on shipping/schedule changes; provide expediting and shipping schedule support; ensure timely response to inquiries
- Develop professional customer relationships; communicate critical issues and ensure delivery commitments are met.
- Liaise on order issues clear credit blocks with Risk Analyst and manage production schedules.
- You quickly and decisively act in fact-changing unexpected situations. You adjust communication content and style to meet the needs of diverse collaborators. You build and implement plans that prioritize resources accurately. You understand that different situations may call for different approaches. You find common ground and acceptable alternatives that satisfy the needs of multiple partners. You serve as a strategic partner to build grow and maintain profitable and long-lasting relationships with key accounts.
- Bachelor Degree or five years of relevant experience in a similar role.
- Strong computer proficiency solid math skills and a high level of accuracy working with detailed information; excellent written verbal and interpersonal communication abilities
- Demonstrated ability to manage multiple projects and priorities simultaneously while maintaining attention to detail and meeting deadlines
- Strong Analytical skills
- Proficient in Microsoft Word Excel
- Proven ability to effectively communicate and collaborate across cross-functional teams including engineering marketing and sales to drive alignment and project success.
- Self-motivated and have a positive demeanor
- Detail and metric oriented
- Ability to work unsupervised and as part of a team
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Learn more about ourCulture & Values!
Required Experience:
IC
Employment Type
Full-Time
