Sr. Submeter Field Technician (Heavy Travel)
Sr. Submeter Field Technician (Heavy Travel)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Senior Field Service Technician ensures exceptional service by diagnosing installing repairing and maintaining utility meter systems in multi-family apartment complexes and other real estate sites. This position will travel extensively throughout the Charlotte NC and out of state.
PRIMARY RESPONSIBILITIES
- Train newly hired field service technicians.
- Conduct research analyze data and fulfill work orders with minimal supervision utilizing both computer and manual methods.
- Maintain advanced knowledge of IT networking electrical/electronic skills and Automatic Meter Reading (AMR) systems for water gas and electric utilities.
- Build and upgrade mechanical submetering systems in residential and commercial settings.
- Install maintain test troubleshoot and repair AMR equipment (Tehama Inovonics Next Century Aclara Cerenti) and address network-related issues.
- Ensure accuracy when entering meter data into project management software MOSS.
- Assess plumbing electrical and gas requirements for equipment installation.
- Perform daily testing and inspection of tools and equipment adhering to safety protocols.
- Evaluate construction sites and retrofit properties to support automated metering systems IoT devices and access control systems.
- Provide technical product support and organize data into report formats for clients.
- Establish positive customer relationships and ensure satisfaction through prompt arrival technical expertise and professionalism.
- Coordinate site visits with project managers and property managers prepare expense reports and site visit recaps and participate in team meetings.
- Collect necessary due diligence from clients including prior biller and submeter information for retrofit projects.
KNOWLEDGE/SKILLS/ABILITIES
- Customer Interaction: Experienced in roles involving customer interaction highly self-motivated with strong passion and enthusiasm.
- Problem-Solving: Excellent problem resolution and analytical skills capable of efficiently troubleshooting technical problems and effectively communicating solutions to non-technical stakeholders.
- Work Environment: Proven ability to excel in a fast-paced environment handling complex issues while remaining composed under pressure.
- Technical Expertise: Vendor-certified expertise in Tehama Inovonics Next Century Aclara and Cerenti metering systems.
- Construction Knowledge: Comprehensive understanding of construction plumbing and electrical work particularly in relation to submetering systems.
- Technical Enthusiasm: Genuine enthusiasm for technology dedicated to refining skills.
- Software Proficiency: Proficient in Microsoft 365 (Teams OneDrive Word Excel Outlook) TCP/IP router networking RF knowledge and electrical troubleshooting with the ability to read low voltage wiring and control flow diagrams.
- Building Systems: Proficient in Building Automation Systems Smart Grid Electronics and HVAC controls including software engineering commissioning tools DCC controllers and field devices. Skilled in integrating proprietary controls platforms with advanced submetering systems.
- Networking: Skilled in IT networking structured cabling networking principles and wireless protocols.
- Certifications: HVAC and/or Low Voltage certification expertise in using a voltmeter and toning out lines.
- Smart Grid Systems: Experience with proprietary controls and Electrical Smart Grid Systems including brands like Trane Johnson Controls Honeywell Siemens Distech Dakin Eaton and GE.
- System Experience: At least 2 years of experience with BACnet or Modbus systems.
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Work in all-weather environments.
- Perform physical activities such as walking kneeling twisting turning stooping reaching bending and climbing a 10-foot ladder.
- Drive without restrictions including at night and for long durations.
- Travel up to 75% of the time including overnight stays.
- Lift up to 50 lbs.
- Remote position with availability from 8:00 a.m. to 5:00 p.m. in the respective time zone.
- Flexible to work overtime as needed to meet deadlines.
#LI-JL1 #LI-REMOTE
SALARY AND BENEFITS
- RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
- Health dental and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
Compensation may vary depending on your location qualifications including job-related education training experience licensure and certification that could result at a level outside of these ranges. Certain roles are eligible for additional rewards including annual bonus and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Required Experience:
Senior IC
Employment Type
Full-Time
