Desktop Support Analyst I
Desktop Support Analyst I
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1 Vacancy
Job Description
At DYOPATH we believe that work should be more than just a job it should be a passion. As a dynamic forward-thinking Managed Service Provider (MSP) we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability excellence and exceptional customer service we cultivate a culture of creativity passion and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
Are you passionate about technology and enjoy solving problems Join our dynamic IT support team as aDesktop Support Analyst Iin Seguin TX!
At DYOPATH were not just another IT company were apeople-firstorganization committed to building a collaborative creative and inclusive work culture. Weve been recognized as aGreat Place to Workfor four years running and we want YOU to be part of our award-winning team!
Why DYOPATH
- People-First Culture: We value collaboration creativity and making sure every team member feels supported and appreciated.
- Do the Right Thing:Integrity and honesty are at our core. Youll be part of a team that embraces accountability and always strives to do whats right.
- Amazing Benefits:
- Medical Dental Vision and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!)
- And more! Check out our full benefits available athttps:// Were Looking For: Desktop Support Analyst I
If youre looking for a typical desk job this isnt it. As aDesktop Support Analyst Iin Seguin TX youll be hands-on on the move and at the heart of a large-scale operation. With a site so big youll be driving a golf cart between stations this role offers more than just technical challenges - it offers variety autonomy and the chance to make a real impact every day.
The Details:
- Location: Seguin TX - onsite; zipcode 78155
- Shift: Monday - Friday 7:00am - 4:00pm CDT
- Pay: $21/h
What Youll Be Doing:
Youll be the go-to problem solver for all things tech: keeping systems running users supported and issues resolved quickly and professionally.
- Analyze the user requests and incidents
- Organize meetings with users to discuss resolution with incidents that occur.
- Providing technical support including: Installation Deployment and Maintenance of company PCs laptops software scanners printer problems and various peripherals
- Supporting internal customers by troubleshooting software and hardware issues either face to face over the phone or through chat software.
- Track progress of incidents and tasks by utilizing internal or client ticketing software
- Create receive and resolve end user incidents. tasks and requests while maintaining response and resolution of contracted SLAs
- Order parts as needed for asset hardware maintenance and repair to resolve tasks and incidents
- Create Edit and Maintain knowledge base articles
- Document process requirements
What You Bring
Required:
- Bachelors degree in IT or related fieldor4 years of equivalent experience
- A Certification
- Strong troubleshooting skills and attention to detail
- Excellent communication and customer service mindset
- Computer hardware troubleshooting knowledge level: Intermediate
- Software troubleshooting knowledge level: Intermediate
- SharePoint experience (O365 preferred)
- Working knowledge of MS O365 Suite
- Demonstrated ability to communicate orally and in writing
- Demonstrate good judgment to support the clients with technical advice and problem resolution
- Perform other related duties as necessary
- Ability to work with team
- Capability to prioritize workload and meet deadlines
- Detail-oriented
- Customer service oriented
Apply now and bring your IT expertise to a role thats as dynamic as you are!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
Employment Type
Full Time
