Patient Coordinator
Patient Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
- Conduct outreach calls to newly referred patients or their caregivers to introduce the remote monitoring program.
- Educate patients and their representatives on the Circadia program explaining the benefits and purpose of the monitoring service in an easy-to-understand manner.
- Ensure patients understand how their health data will be monitored remotely by our clinical team.
- Answer basic patient or caregiver questions and triage complex inquiries to appropriate team members.
- Collect and document key demographic and scheduling information in our CRM system.
- Coordinate appointment scheduling with the field operations team for in-home device installations.
- Maintain timely and accurate records of all patient outreach interactions and scheduling status.
- Support continuous improvement efforts by identifying trends or barriers in the outreach process.
Qualifications
- Previous experience in a customer-facing coordination or healthcare-related role is a plus but not required for candidates with the right transferable skills.
- Excellent verbal communication skills with the ability to explain new concepts clearly and build trust over the phone.
- Strong organizational skills and comfort using digital tools (CRM scheduling platforms etc.).
- Personable and patient-focused with a dedication to providing a high-quality supportive experience.
- Ability to think on your feet and problem-solve independently.
- A strong desire to learn and adapt in a fast-paced evolving field.
Benefits
- Full Single Coverage Health Care Plan (Medical Dental & Vision)
- Retirement Plan Contribution (401k IRA)
- Paid Time Off 1.75 days per month (Vacation Sick & Public Holidays)
- Family Leave (Maternity Paternity)
- Professional Training & Development
- Opportunity to collaborate with a diverse team of professionals including engineers physicians nurses and others from various backgrounds on a daily basis
- Annual Company Retreat
Required Experience:
IC
Employment Type
Full-Time
