Service Department BDC Administrator
Service Department BDC Administrator
Posted on :
20-06-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
Customer Interaction:
- Greeting and assisting customers acting as the primary point of contact for service inquiries.
- Scheduling service appointments and coordinating with the service advisors and technicians.
- Keeping customers updated on the status of their vehicles service and explaining completed repairs.
- Handling customer complaints and ensuring their satisfaction.
- Potentially following up with customers to ensure satisfaction after service is completed.
Administrative Support:
- Processing service-related paperwork.
- Maintaining records of customer interactions and vehicle service history.
- Handling payments and completing payment transactions.
- Maintaining billing records and invoices.
- Potentially assisting with light bookkeeping duties.
- Supporting the service team with various administrative tasks.
- Maintaining clear communication within the service department and with other departments.
Essential Skills:
- Customer Service:Excellent communication and interpersonal skills to build rapport and handle customer inquiries and concerns effectively.
- Organizational and Administrative Skills:Strong organizational skills attention to detail ability to multitask and manage paperwork and records efficiently.
- Communication:Clear and effective communication both verbal and written to explain technical information to customers and communicate with staff.
- Problem-solving:Ability to resolve customer concerns and issues and make quick decisions when needed.
- Time Management:Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Technical Aptitude:A basic understanding of automotive operations and mechanical terminology to communicate effectively with technicians.
- Proficiency with Software:Familiarity with dealership management systems (DMS) CRM software and common office software programs like Microsoft Office.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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