IS Epic Support Analyst - Shared Services
IS Epic Support Analyst - Shared Services
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview:
Job Description Summary:
Job Description:
- Serves as the Tier II first point of contact for IS Epic Clinical related issues by responding to requests for technical assistance by phone email or electronic self-service tool.
- Gathers needed information from users that will assist in the timely resolution of incidents and requests.
- Identifies situations requiring urgent attention prioritizing and seeking assistance as indicated.
- Documents issues and issue resolution in the Service Management system.
- Takes ownership of user issues and communicates progress in a timely manner. Provisions access to users across the organization.
- Assists with developing processes for incident resolution and developing reports to support process improvement.
- Assists with training curriculum for Tier I support staff concerning the Epic clinical system.
Education Requirement:
Bachelor Degree in related field or equivalent experience required.
Licensure Requirement:
(not specified)
Certifications:
ITIL certification or training preferred.
Skills:
- Strong listening communication and interpersonal skills for effective interaction and teaching.
- Detail-oriented with excellent problem-solving and technical skills.
- Ability to quickly think and act manage time and multi-task efficiently.
- Proficient in translating technical information into user-friendly terms and providing exceptional customer service.
- Extensive knowledge of information systems principles Windows software clinical software and related IT equipment.
Experience:
- Experience providing customer support preferred.
- Experience in health care environments preferred.
- Epic support experience preferred.
Physical Requirements:
OCCASIONALLY: Flexing/extending of neck Lifting / Carrying: 0-10 lbs Walking
FREQUENTLY: Decision Making
CONTINUOUSLY: Audible speech Color vision Computer skills Hand use: grasping gripping turning Hearing acuity Interpreting Data Peripheral vision Problem solving Repetitive hand/arm use Seeing Far/near Sitting
Additional Physical Requirements performed but not listed above:
(not specified)
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet
Required Experience:
IC
Employment Type
Full-Time
