Sales Support Representative
Sales Support Representative
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Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
This is a hybrid position requiring on-site presence 3 days per week. Candidates must be local to Houston TX or Pittsburgh PA.
The main responsibility of the Sales Support Representative role is to assist the Thermo Fisher Scientific Healthcare Market Division (HMD) customers and sales team resolving issues that impact productivity and revenue generation.
The Sales Support Representative (SSR) is required to use good judgment to prioritize tasks and solve problems. They work with different teams internal customer and supplier teams - to resolve issues and improve processes. In the case of customers and suppliers SSRs have direct contact and are frequently the face of Thermo Fisher Scientific and HMD to these external parties.
The SSR performs work that requires knowledge of HMDs data management system sales processes and other internal processes involving Customer Service Finance Pricing and other areas. The SSR partners with the Sales team (Account Managers District Sales Managers and Regional Vice Presidents) Marketing team Contract Administration and Shared Services departments to enable the sales team to maintain customer loyalty improve customer satisfaction improve sales productivity support key business initiatives and enable the achievement of sales targets.
Key Responsibilities:
Resolve issues that impact the customer and sales productivity including pricing shipping billing invoicing backorders returns transportation EDI order charge and other defined issues.
Increase sales efficiency by working with different departments in the execution and follow through of sales processes such as pricing rebates standing orders and quotes.
Produce and distribute internal and external reports to resolve products that are on backorder; research high-priority issues by contacting warehouses and vendors to ship and bill orders.
Process customer-facing Business Reviews and dashboards for customer presentations.
Process history of sales invoice history contract models and other designated reports as requested by the Account Manager.
Accurately record and document support activities and assist in identifying reoccurring issues that require root cause analysis.
Participate in process improvement projects that improve productivity efficiency and enhance the customer experience.
Participate in training and development programs as a means of continuous improvement.
Perform other duties as assigned.
Minimum Requirements/Qualifications:
Bachelors degree in science or business preferred or equivalent years of experience required.
2 years of Customer or Sales support experience.
Knowledge Skills and Abilities
Excellent organizational and teamwork skills.
Previous experience with mainframe and/or database systems.
Ability to operate within a matrix environment requiring the post holder to work effectively with multiple team members to manage both existing requirements and concurrent project activity.
Strong project and time management competency to maintain multiple priorities and meet established deadlines.
Ability to manage self including time and surrounding circumstances to deliver both short-term and long-term goals.
Strong work ethic: the ideal candidate will have a commitment to continuous learning and development and seek opportunities to stretch capabilities.
Maintain compliance with the Dignity at Work Policy Code of Business Conduct and Ethics and our values of Integrity Intensity Innovation and Involvement while effectively fulfilling your role.
Occasional travel as the need arises for training and sales meetings.
Non-Negotiable Hiring Criteria:
Ability to communicate with business partners in a professional manner in verbal and written mode.
Must possess computer proficiency in Word PowerPoint and Excel.
Must have working knowledge of Cognos or similar business intelligence tools.
Ability to initiate prioritize and self-direct workload.
Strong orientation to accuracy and detail.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
