Distinguished, Software Engineer
Distinguished, Software Engineer
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Job Description
Position Summary...
What youll do...
Are you passionate about applying cutting-edgeGenAItechnology to revolutionize customer service Do you dream of playing a technical leadership role that will shape the future of the customer service experience at Walmarts scale If you possess exceptional technical expertise curiosity and a desire to build scalable products withGenAI this opportunity may be for you.
As a Distinguished Software Engineer with the Customer Care Technology team you will define and drive the technical vision for the entire suite of customer care products. You will exemplify best engineering practices providing hands-on leadership to the organization. In collaboration with data scientists you will develop strategies for scalableGenAIapplications that process millions of customer contacts. Your technical leadership will shape our architecture and engineering excellence practices.
You will enhance the teams effectiveness through mentorship collaboration and thought leadership advocating for ideas that optimize for long-term success while maintaining business momentum. Your role will have a significant impact on the organization and the business influencing the future of customer service at Walmart. If you thrive in a dynamic environment and are eager to lead and innovate we invite you to apply.
About Team: Customer Care Technology
Our team works closely with our US stores and eCommerce business to better serve customers by empowering team members stores and merchants with technological innovation. From groceries and entertainment to sporting goods and crafts Walmart U.S. offers an extensive selection that our customers value whether they shop online at through one of our mobile apps or in-store. Focus areas include customers stores and employees in-store service merchant tools merchant data science and search and personalization. The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers data scientists and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.
What youll do:
- Provide strategic guidance in system architecture and software development processes.
- Collaborate with Data Scientists to design and build scalable high-performingGenAI-based systems.
- Lead and mentor teams in the implementation of complex systems fostering a culture of technical excellence and innovation.
- Be hands-on in prototyping researching and coding scalable consumer-facing systems.
- Collaborate with business and product teams to achieve our long-term business goals.
- Champion operational and engineering excellence.
- Participate in code reviews operational reviews architectural discussions and troubleshooting sessions to ensure the highest standards of development.
- Provide mentorship to engineers managers and others to help develop great talent.
What youll bring:
- At least 10 years of software engineering experience in building highly available systems.
- Proven track record of building successful software systems from inception to deployment.
- Proven track record of building solutions that solve highly complex business problems.
- Outstanding problem-solving skills with the ability to make design trade-offs balancing long-term big picture considerations with short-term implications of design decisions.
- Expertise in service-oriented architecture CI/CD and operational excellence best practices.
- Effective communication and collaboration skills including consensus building conflict resolution influence and persuasion skills.
- Proven track record of mentoring and coaching engineers in technical problem-solving and career development.
- Curiosity and strong ability to learn new domains and technologies.
For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
Option 2: 8 years experience in software engineering or related area.Preferred Qualifications...
Primary Location...
10500 Ne 8Th St Bellevue WA 98004 United States of America
Employment Type
Full-Time
