Team Support Staff - Northeast Clinic (Full-Time)
Team Support Staff - Northeast Clinic (Full-Time)
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1 Vacancy
Job Description
Cost Center
Northeast ClinicScheduled Weekly Hours
40Work Shift
First Shift (United States of America)Shift & Status
Who Are We
We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country our 220-acre main campus and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.
Each day we are closing the gaps in access to care. We are innovating through leading-edge research testing programs and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center outpatient inpatient partial hospitalization (day programs) assessment and testing residential addiction treatment and specialty services such as crisis response employee assistance programs forensic psychiatry and psychology and neuromodulation. On-the-job educational programs for nurses psychologists advanced practice providers psychiatrists and chaplains are equipping the next generation of care providers.
We are passionate about serving and are honored to be a part of this incredible work.
What Will You Do
As a Team Support Staff at Pine Rest youll be part of tight-knit team that believes in the healing power of your expertise and to general directives and established departmental policies and procedures performs administrative support duties including but not limited to typing correspondence maintaining department records distributing mail and are dedicated to excellent customer service enthusiastic about the care we offer and foster a sense of belonging and empowerment in a diverse workplace.
Principal Duties and Responsibilities:
Offers administrative support through phone and in person including but not limited to the following tasks: greeting and directing visitors or patients answering questions based on knowledge of department/organization appropriately transferring and screening calls maintaining calendars of supervisor(s) and members of the work group and inputting data in computer system.
Maintains department specific files that may be sensitive in nature.
Performs record-keeping duties including the following: sorts classifies and files semi-complex records posts appropriate information onto data entry screens checks and verifies moderately complex arithmetic data performs routine computations creates simple queries or may request reports from other data-based systems.
In clinical areas maintains medical records including assisting physicians in completing medical records.
In clinical areas releases medical information as necessary and appropriate for continuing medical care insurance purposes etc.
May assist persons deserved in understanding balances on their accounts and addressing any concerns flagged on their account.
May be responsible for data entry into Pine Rests Electronic Medical Record System.
May transcribe clinician or other staff dictation and/or edit documents given from supervisors or others.
Calculates charges collects and verifies chargeable for therapies / procedures (in clinical areas) and follows up on balances accordingly.
May assist in ordering office supplies.
Must be able to maintain composure in environments of elevated stress levels.
What Does This Role Require
Education/Experience:
A minimum of one year of related work experience in order to direct workflow and to effectively prioritize workload preferred.
Position requires completion of high school (or equivalent) diploma.
Preferred experience using Microsoft Office Suite
Benefits:
Medical dental vision & life insurance plans
403(b) retirement match contribution by Pine Rest
Generous PTO for full and part time employees
Tuition assistance & loan forgiveness
Employee Assistance Program offering many free and discounted services for therapy legal accounting gym membership etc.
Partnership with Davenport University provides generous discount on tuition for employees and family members.
Notice:
Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma GED or college transcripts.
Successful completion of a drug screen prior to employment is also part of our background process.
Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.
Required Experience:
Staff IC
Employment Type
Full-Time
