IT Support Specialist

Job openings are posted for a minimum of seven days. This job may be removed from posting boards and filled any time after the minimum posting period has ended. The posted salary and/or position title may be adjusted dependent on the successful candidates education experience and unique qualifications as they relate to the position.

This position is responsible for supporting campus-wide users with information technology-related issues. Responsibilities include: installing servicing and maintaining all university-purchased computers as well as software applications utilized on university computers. This position is a member of a team that specializes in supporting IT-related items for employees classrooms and labs on campus. Additional responsibilities include working with fellow departmental staff members to diagnose hardware network and software problems on university computers.

• Maintain parts inventory and update database(s) with all computers and software utilized on campus;
• Utilize imaging software and/or other methods to image computers for use across campus including labs/classrooms;
• Provide initial set-up configuration and delivery of computers on campus;
• Diagnose problems and perform repairs as needed;
• Provide assistance in transferring data to/from and configurating employee computers;
• Install/troubleshoot software and installation issues;
• Maintain work documentation using currently-utilized help-desk system;
• Perform all other duties as assigned.

• Assist other departmental staff as needed;
• Diagnose issues and provide service to desktop printers;
• Represent the department and university at a variety of on- or off-campus meetings conferences etc.

• High school diploma/equivalent is required;
• Associates degree and/or Bachelors degree is preferred;
• College coursework in computer repair or related field OR certifications (listed below) required;
• A minimum of six months of work-related experience is required.

• Knowledge of or the ability to quickly obtain such of existing computer models;
• Ability to replace parts including but not limited to motherboards hard drives memory and video cards;
• Ability to utilize imaging software and/or other appropriate methods to image/re-image computers;
• Ability to troubleshoot computer/network problems;
• Ability to use the internet discriminatingly to research problems and find appropriate solutions;
• Ability to operate a work order system Microsoft OS Apple OS and associated apps;
• Ability to maintain confidentiality;
• Strong interpersonal organizational and customer service skills;
• Ability to coordinate well with other departments and fellow employees and provide assistance to others;
• Ability to apply common sense understanding to carry out instructions furnished in written verbal and diagram form;
• Ability to adapt and upgrade skills in order to meet changing job conditions;
• Strong problem-solving skills;
• Ability to work within time constraints and to communicate clearly and concisely both verbally and written;
• Ability to communicate effectively to instruct or train others through explanation and/or demonstration;
• Ability to interpret documents and manage interpersonal conflict situations requiring tact diplomacy and discretion;
• Ability to interact effectively with diverse array of students faculty staff administrators fellow co-workers and the public;
• Ability to effectively present information and respond to questions inquiries and /or complaints
• Ability to work overtime hours as requested during nights and/or weekends.

Applicants must upload a cover letter and resume at the time of application as well as provide contact information for at least three professional references. For questions please email or call 256.765.4291 option #2. Selecting an option other than #2 will result in a delayed response.

UNA is an equal opportunity employer. We seek a wide range of applicants for our positions so that our core values will be affirmed.