Patient Relations Coordinator- BHP
Patient Relations Coordinator- BHP
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Job Description
Overview:
We seek someone with a healthcare background great writing and speaking skills and willing to submit a writing sample.
Job Description Summary:
Job Description:
- Maintains positive relationships with patients and their families.
- Develops staff education and patient and family information materials.
- Addresses patient inquiries and concerns promptly.
- Ensures patient information is accurately documented and updated.
- Collaborates with healthcare providers to optimize patient care.
- Implements strategies to enhance patient satisfaction and retention.
Education Requirement:
- Bachelors degree in communications psychology health care or related field required.
- Masters degree preferred.
- Equivalent combination of education and experience may be considered in lieu of formal education.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
- Evidence of highly refined interpersonal skills conflict resolution skills organizational skills program planning skills as well as telephone customer service and writing skills.
- Proficient in Windows-based operating software/systems.
- Must work in conjunction with staff in a supportive way to troubleshoot and resolve issues. Must be visible to staff offering support and modeling service behaviors and concern resolution processes.
- Must be able to address difficult awkward situations with tact and diplomacy. De-escalation Training preferred.
Experience:
- Four years relevant experience required.
- Knowledge of external regulations pertaining to Joint Commission ODH CMS HIPAA and other agencies.
Physical Requirements:
OCCASIONALLY: Bend/twist Climb stairs/ladder Flexing/extending of neck Lifting / Carrying: 0-10 lbs Pushing / Pulling: 0-25 lbs Reaching above shoulder Squat/kneel Standing Walking
FREQUENTLY: (none specified)
CONTINUOUSLY: Audible speech Computer skills Decision Making Hand use: grasping gripping turning Hearing acuity Interpreting Data Peripheral vision Problem solving Repetitive hand/arm use Seeing Far/near Sitting
Additional Physical Requirements performed but not listed above:
The role requires the ability to be self-sufficient.
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet
Required Experience:
IC
Employment Type
Full-Time
