Guest Services Fan Ambassador at Credit Union 1 Amphitheatre- Tinley Park
Guest Services Fan Ambassador at Credit Union 1 Amphitheatre- Tinley Park
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Job Description
Job Summary:
Position Title: Fan Ambassador
Important Note: This position is part-time/seasonal with hours beginning in May of 2025 and working through October of 2025.
WHO ARE WE
Live Nation Entertainment is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster Live Nation Concerts and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50000 events annually for nearly 7000 artists in 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information visit.
WHO ARE YOU
Passionate and motivated. Driven with an entrepreneurial spirit. Resourceful innovative forward thinking and committed. At Live Nation Entertainment our people embrace these qualities so if this sounds like you then please read on!
THE JOB
Fan ambassadors will proactively interact with guests to provide information and assistance. The goal of the fan ambassador is to help create once in a lifetime experiences for our guests!
WHAT YOULL DO
* Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
* Answer questions about venue components such as upgrades/upsell programs purchasing fan merchandise tour VIP activations etc.
* Direct restroom and concession lines as needed to shorten guest wait times.
* Assist guests with needs such as finding their seats seat relocation and purchasing upsells.
* Assist upper management in crew member incentive programs.
* Monitor crowd for behavior that needs to be addressed by venue management or law personnel.
* Participate in the post show clean of the venue. This may include collecting recycling compost and trash from the lawn and/or reserved section.
* Partner with fellow crew members at the end of the show to close the venue- this may include picking up and properly storing event equipment such as lawn chairs.
* Provide great customer service to all of our guests to ensure a memorable experience.
* Perform all other duties as assigned or needed.
* Position requires you to be able to work during all weather conditions since this is an outdoor venue.
* Position requires constant walking or standing in one place for long periods of time.
WHAT YOULL BRING
* Must be at least 16 years of age.
* Desire to initiate conversations with guests.
* Experience not required.
* Customer service friendly attitude and good communication skills.
* Ability to perform duties in a professional manner and appearance; ability to make independent and good judgement decisions within proper policies and procedures.
* Availability on event dates primarily evenings and weekends.
* Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves contribute fully and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over) ancestry color religious creed (including religious dress and grooming practices) family and medical care leave or the denial of family and medical care leave mental or physical disability (including HIV and AIDS) marital status domestic partner status medical condition (including cancer and genetic characteristics) genetic information military and veteran status political affiliation national origin (including language use restrictions) citizenship race sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity and gender expression sexual orientation intersectionalityor any other basis protected by applicable federal state or local law rule ordinance or regulation.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so including reasonable accommodations related to pregnancy in accordance with applicable local state and / or federal law. As part of its commitment to make reasonable accommodations Live Nation also wishes to participate in a timely good faith interactive process with a disabled applicant to determine effective reasonable accommodations if any which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies internet recruiting job fairs college recruiting and search firms.
The expected compensation for this position is:
$15.00 USD Hourly** Pay is based on a number of factors including market location qualifications skills and experience.
Employment Type
Part-Time
