Head of Global Customer Success Operations
Head of Global Customer Success Operations
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Job Description
Head of Customer Success Operations
Are you passionate about driving revenue growth through data-driven customer success strategies Do you thrive in a fast-paced environment where you can build and lead a high-performing team
If so SailPoint is looking for a Head of Global Customer Success Operations to join our team. Reporting directly to the VP of Revenue Operations this individual will be a key partner to the Chief Customer Officer (CCO) and their team ensuring customer success initiatives are executed efficiently and effectively. This role will be instrumental in leading a world-class customer success operations function encompassing customer success management customer support and training to deliver exceptional value and foster long-term customer relationships.
What Youll Own:
Operational Strategy: Partner with Leadership to build and evolve scalable processes across onboarding adoption health monitoring retention and expansion.
Customer Metrics & Insights: Define KPIs build dashboards and deliver actionable insights that drive customer health and lifetime value.
Team Leadership: Lead and mentor a high-performing CS Ops teamcultivating a culture of accountability growth and impact.
Cross-Functional Enablement: Partner with Sales Product Marketing and Finance to align customer initiatives and enhance the end-to-end experience.
Forecasting & Planning: Own the various post-sales forecasting and modeling to support strategic planning and board-level visibility.
Innovation & Excellence: Bring a continuous improvement mindset to tooling systems playbooks and automation across all customer teams.
What You Bring:
6 years of experience in B2B SaaS operations or customer successpreferably in a scaling or enterprise environment.
Deep fluency in CS metrics journey mapping health scoring and segmentation strategies.
Strong analytical and data visualization skills (Excel SQL BI tools like Tableau/Looker).
Proven ability to lead cross-functional initiatives and translate vision into execution.
Experience managing and mentoring high-performance ops teams.
Comfort operating in ambiguity while maintaining rigor and accountability.
Bonus: Experience with Gainsight Salesforce CPQ or customer lifecycle tools.
Why SailPoint:
Own Real Impact: Your work will directly influence revenue retention customer growth and our long-term success.
Grow with Us: Were scaling fastthis role is a launchpad for future executive leadership.
Join a Culture of Excellence: Youll work with some of the best minds in GTM and operations in a culture built on trust and innovation.
If youre ready to transform customer success into a strategic growth enginewe want to hear from you.
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge skills experience market conditions and locations as well as reflect SailPoints differing products industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary for US-based employees will be in this range from (min-mid-max USD):
$156700 - $223800 - $290900Base salaries for employees based in other locations are competitive for the employees home location.
Benefits Overview
1. Health and wellness coverage: Medical dental and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees spouses and children
5. Flexible spending accounts for health care and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance Critical Illness Accident Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations.
Required Experience:
Exec
Employment Type
Full-Time
