We are seeking a dynamic and strategic leader to join our multinational Financial Services company. This critical role will involve setting up and managing global back-office processing operations to ensure efficiency compliance and exceptional service delivery. The ideal candidate will drive process transformation establish robust service level agreements (SLAs) and lead a high-performing team to support our Global Business objectives.
Job Summary:
Key Responsibilities:
Leadership and Strategy:
Develop and execute a global operations strategy aligned with the Company s Overall Business objectives.
Lead the establishment of Malaysia as a back-office processing hub ensuring scalability efficiency and seamless integration across markets.
Identify opportunities for process improvement automation and innovation.
Operational Excellence:
Design implement and optimize workflows. Policies and procedures for global service delivery.
Ensure adherence to SLAs regulatory requirements and risk management frameworks.
Oversee the implementation of technology solutions to enhance operational efficiency and reporting.
Team Management and Development:
Build and manage a global team of operational experts fostering a culture of collaboration accountability and continuous improvement.
Provide leadership mentorship and training to drive professional growth within the team.
Performance Monitoring and Reporting:
Monitor and analyze key performance metrics to ensure consistent achievement of operational goals.
Present regular updates to senior leadership on operational performance and improvement initiatives.
Stakeholder Collaboration:
Partner with internal stakeholders including compliance technology and business development teams to ensure alignment on operational priorities.
Serve as the primary point of contact for external service providers and key clients.
Qualifications:
Bachelor s Degree in Business Administration / Finance or a related field (MBA preferred).
7years of experience in global operations shared services or back-office management within the financial services industry.
Proven track record of leading large-scale transformation initiatives and managing cross-functional teams.
Strong knowledge of regulatory compliance risk management and operational best practices in a global context.
Exceptional communication negotiation and problem-solving skills.
Proficiency in leveraging technology for process automation and performance improvement.
Why Join Us
Opportunity to lead a transformative role in a globally recognized financial services company.
Work with a diverse high-caliber team across international markets.
Competitive salary benefits and career development opportunities.
A chance to make a meaningful impact on operational excellence and client satisfaction.
Head of Finance
