Workflow Coordinator - Mon - Fri - 9am-6pm

Job duties:

(* denotes an essential function)

• Coordinate workflow within the team prioritizing jobs and delegating duties to associates.

• Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities expansive administrative support requests)

• Ensure team provides outstanding service to client while building strong customer relationships.

• Immediately escalate any operational problems or issues to Lead Supervisor or Manager.

• Produce required reports on schedule.

• Provide job intake services as prescribed by manager.

• Read interpret and understand all requests (emails phone in-person and forms).

• Communicate with manager and client on job or deadline issues.

• Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.

• Monitor workflow to ensure jobs are completed efficiently accurately and within deadlines.

• Assess incoming requests selecting the best equipment and/or resources for successful completion

• Make sure team follows standard operating procedures at all times.

• Train new employees on policies and procedures.

• Load copiers with paper and toner as needed.

• Maintain all logs and reporting documentation as .

• Additional duties may include client or manager requests such as setting-up conference rooms with audio/visual equipment and/or furniture configuration mail and messenger services food and beverage services assist with reception coverage manage multiple phone lines and/or visitor check-in.

• Must be able to lift up to 50 lbs. on a regular basis.

• Adhere to Williams Lea policies in addition to client site policies.

• Use equipment and supplies in a cost-efficient manner.

Job Requirements:

• High school diploma or equivalent.

• Minimum of three years experience in office services preferably in a legal banking or large corporate environment.

• Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.

• Intermediate computer skills generally using Microsoft Office.

• Familiar with procedures supporting service line such as mail reprographics or other administrative support services

• Skilled in the use of reprographics equipment mail phone and/or digital equipment and other office hardware and/or software as applicable to service line.

• Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent professional verbal and written communication skills.

• Attention to detail with emphasis on accuracy and quality.

• Ability to handle sensitive and/or confidential documents and information.

• Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.

• Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.

• Excellent problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level.

• Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced team environment.

• Must be self-motivated with positive can-do attitude.

Who we are: In a rapidly changing world the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

Were always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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