Technical Support Specialist
Technical Support Specialist
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Job Description
Job Description:
At AT&T were redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections improve lives and allow millions to share the stories and experiences that matter. Our Corporate teams are fueled by innovation and a desire to connect the world in meaningful ways. Join our team and bring your bold ideas supporting and transforming our business across areas like marketing finance and more.
As a Technical Support Specialist youll work to resolve complex customer issues by conducting an initial triage of the problem and isolating where it originated. Youll determine the most efficient resolution and engage the appropriate teams where necessary. Youll also have the opportunity to work with various teams and vendors. Maintaining a working knowledge of the mobility network provisioning and ordering systems will be crucial to executing a resolution to complex and reoccurring issues.
This On site FULL-TIME position (24/7 365) needs to be able to keep a full professional conversation in English.
15901 E SKELLY DR TULSA OK 74116
2nd Floor
If selected you must be able to report to this location.
Responsibilities
What youll do:
Utilize sophisticated systems to understand the health and performance of the mobility network and how the customer traffic is passing through it.
Host and participate in troubleshooting calls with necessary partners both internal and external.
Handle complex and escalation issues and work with other employees and/or customers in the maintenance and installation of wireless service.
Aid different support members and engage with other teams outside of Mobility.
Perform network surveillance and emergency response as necessary.
Assist with new customer installations working with team members departments and vendors to ensure all work efforts are done in a timely and efficient manner.
Coordinate with IT teams when system issues arise.
Provide support for newly hired employees; sitting in on training job shadowing and offering mentor relationships.
Qualifications
Youll bring:
High School education or equivalent.
2 years of related technical training or equivalent experience
Effective communication skills to provide support for customers peers vendors and other team members.
Availability during the day evening or night hours; as well as overtime emergency call-outs weekends and holidays as required. You may also need to assume 24-hour on-call duty when assigned and applicable.
Flexibility in your work environment either from home and/or an office location.
Availability for limited travel in special circumstances regarding either a customer visit complex issue or for training.
A career with AT&T a global leader in communications and technology comes with big rewards. As part of our team youll lead transformation surrounded by trailblazing industry leaders like you. Youll be empowered to go above and beyond making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you are in your career trajectory youll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T youll be a part of something greater do incredible things and be rewarded with a chance to change the world.
Whats in it for you We offer paid training as well as resources to encourage your career growth. Our Technical Support Specialist earn $28.88. Not to mention all the other amazing rewards that working at AT&T offers.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP) - Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone Career possibilities are limitless with AT&T.
Ready to be part of something greater Apply today.
Weekly Hours:
40Time Type:
RegularLocation:
Tulsa OklahomaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
