Assistant Director of Front Office

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad CA Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costas acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door world-class accommodations championship golf and tennis eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others Omni La Costa may be your perfect match.

To work closely with the Director of Front Officeand Assistant Front Office Managers to oversee the Front Desk and Guest Services staff ensuring maximum Front Office and Guest Services operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

• Interview select train develop and coach all job classifications within the front office department which includes but is not limited to Front desk agents Ideal Services Night Audit Bell/Valet Parking Operations Rooms Controllers Front desk Leads Supervisors Guest Services/Parking Leadership and Assistant Front Office Managers in order to maintain a highly functioning profit maximizing and efficiently run team.
• Serve as interdepartmental liaison for the front office operations.
• Verify that accurate room status counts are taken at the proper times and that the information is relayed to those concerned.
• Assist with daily revenue and expense tracking as well as short and long-term budgeting for the related Front Office Department.
• Maintain continuous contact with hotel guests and VIPs to ensure that any special requests early check-ins problems or complaints are handled quickly efficiently and courteously.
• Conduct monthly meetings with Front Desk personnel about safety concerns training requirements monthly goals areas for improvement etc.
• Implement & maintain company service standards through training reviewing Medallia Scores and setting goals within each department.

• A minimum of two years previous Front Office Management experience is required.
• Knowledge of the hotels property management system (Opera) is preferred.
• College degree preferred but not required.
• Previous management experience and excellent communication skills is required.
• Education in Hospitality program is preferred.

Pay Rate: $78k - $85k annually

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to sit; stoop kneel crouch or crawl; and taste or smell. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision and ability to adjust focus.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.