Junior Operations & Administration Assistant
Junior Operations & Administration Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were looking for an organised detail-oriented Junior Operations & Administration Assistant to join Chatterbox.
This is an excellent opportunity for someone starting their career who wants to learn about operations customer success and process management within a fast-paced mission-driven EdTech company.
Youll support our day-to-day operations from helping onboard and coordinate our language coaches to managing administrative tasks and supporting internal teams. Youll play an important part in making sure our learners and coaches have a seamless experience.
Key Responsibilities:
Coach Recruitment & Onboarding
- Assist with screening applications and coordinating interviews.
- Support new coaches during onboarding: setting up accounts checking profiles and ensuring they complete training.
Coach Capacity & Performance
- Assist Customer Success to monitor coach availability and capacity.
- Help track feedback and follow up with coaches when needed.
- Observe some Live Practice sessions and flag any issues.
Coach Offboarding
- Reassign future bookings when a coach leaves.
- Notify affected learners and update records.
Help Desk & Customer Support
- Act as first point of contact for urgent learner or coach issues (e.g. cancellations tech problems).
- Escalate technical issues to the internal team.
- Help monitor recurring issues and suggest ways to improve.
Learner Success Support
- Help track learner engagement and feedback.
- Support the Customer Success and Operations team by checking dashboards and preparing simple updates.
- Assist in collecting feedback to improve learner experience.
Product Operations Support
- Help prepare materials and coordinate details for client launches.
- Monitor operational dashboards and flag trends or issues.
- Escalate platform issues to the technical team.
General Administrative Support
- Schedule meetings for leadership and keep calendars updated.
- Keep internal records and databases organised and accurate.
- Support special projects assigned by the leadership team.
Key Metrics for Success:
- Timely onboarding and offboarding of coaches.
- Maintaining accurate records and data.
- Quick resolution of urgent help desk issues.
- Smooth coordination with internal teams and external stakeholders.
- Supporting a positive learner and coach experience.
What Were Looking For:
Essential:
- Organised reliable and detail-oriented.
- Strong communication skills in English (written and verbal).
- Comfortable learning new tools and systems.
- Good problem-solving skills and willingness to ask questions.
- Enthusiastic about supporting a positive social impact mission driven organisation.
Nice to have:
- Organised reliable and detail-oriented.
- Strong communication skills in English (written and verbal).
- Comfortable learning new tools and systems.
- Good problem-solving skills and willingness to ask questions.
- Enthusiastic about supporting a positive social impact mission driven organisation.
Other Details:
Reports to: COO
Works closely with: Customer Success Product and Operations
Location: Remote-first (Europe time zone preferred)
Employment type: Full-time
Compensation: Entry-level competitive within market range
Employment Type
Full Time
