Inside Sales Representative (Bilingual)
Inside Sales Representative (Bilingual)
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USD 22 - 24
1 Vacancy
Job Description
Role Overview:
The Inside Sales Rep is responsible for supporting the companys sales goals through good customer service maintaining quality relations with existing accounts and providing sales support by performing the following duties. These duties may vary to include some or all of the following job responsibilities.
Duties/Responsibilities:
- Applies knowledge of company products/services to efficiently process customer information and respond to inquiries and complaints in a diplomatic manner.
- Builds and maintains quality relations with assigned customers and increase volume of sales on a consistent basis through ongoing determination of customer requirements.
- Answer incoming sales calls or contacts customers via telephone or email as frequently as necessary to meet and surpass sales goals for the company.
- Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested.
- Maintains updated organized records on all assigned customers.
- Completes and submits customer activity reports each week on sales and backlog orders.
- Analyzes customer accounts and promptly make corrections and/or modifications to files.
- Contacts customers to obtain missing information or data to ensure an accurate customer database.
- Traces and expedites late orders to ensure customer satisfaction.
- Resolve customer concerns in an expeditious and tactful manner.
- Provides all aspects of administrative support for sales team.
- Performs other related duties as assigned.
Key Performance Indicators:
- First Response Time
- First Contact Resolution
- Customer Satisfaction Score
Why Join the Tredit Tire Team:
Tredit Tire and Wheel is a great place to work. Besides a great working environment and opportunities for growth through our promote from within program we offer our associates a competitive benefit package to include:
- Medical dental and vision
- Company paid basic life insurance short-term disability and long-term disability coverage
- FSA/HSA available
- 401k retirement plan with company match
- Paid Time Off
- Paid Holidays
- Additional voluntary benefits available
Education/Experience and Required Skills:
- High school diploma GED or equivalent is required. Additional education preferred.
- 1-2 years prior customer service or inside sales experience.
- Bilingual strongly preferred. (English and Spanish)
- Strong proficiency in Microsoft Software (Outlook Word Excel) and PDF software.
- Knowledge working with Syspro or similar ERP software strongly preferred.
- Excellent communication and interpersonal skills.
- Excellent customer service and time management.
- Ability to multi-task prioritize and organize efficiently
- Ability to follow directions and work well in a team.
- Ability to quickly learn company products and terminology.
- Strong attention to details and the ability to perform repetitive tasks.
Physical Requirements and Work Environment:
- Regularly required to sit within an office-based setting.
- Must be able to frequently use hands and talk or hear.
- Must be able to occasionally stand walk and reach with hands and arms.
- The noise level in the work environment is minimal.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
