IT Support Specialist
IT Support Specialist
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Job Description
At Vast our mission is to contribute to a future where billions of people are living and thriving in space. We are building artificial gravity space stations allowing long-term stays in space without the adverse effects of zero-gravity. Our initial crewed space habitat will be Haven-1 scheduled to be the worlds first commercial space station when it launches into low earth orbit in May 2026. Our team is all-in committed to executing our mission safely and on you want to work with the most talented people on Earth furthering space exploration for humanity come join us.
Vast is looking for an IT Support Specialist reporting to the Manager IT for providing day-to-day technical support to Vasts internal employees and making sure systems run smoothly. You will be the first point of contact for users experiencing technical issues providing timely and efficient solutions to their problems. Your expertise in troubleshooting problem-solving and exceptional customer service will be key to your success in this role.
This is a full-time non-exempt in-person position in our Long Beach location.
Responsibilities:
- Exhibits excellent communication and interpersonal skills
- Demonstrated ability to resolve difficult technical issues with limited information
- Provide help desk support and resolve problems to the end users satisfaction
- Maintains and supports enterprise resources including laptops desktops tablets mobile phones and other network enabled devices
- Monitor respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM ZenDesk
- Strong troubleshooting of Windows 10/11 operating system
- Strong troubleshooting of MacOS
- Some understanding of Active Directory or LDAP
- Comfortable replacing hard drives memory and other computer components
- Onboarding/ offboarding users
- Perform timely workstation hardware and software upgrades as required
- Provide support for multiple locations
- Installing moving equipment that may weigh up to 50 lbs
Minimum Qualifications:
- 2 years of experience in IT
- Proven experience with ITSM tools
- Strong problem-solving skills and ability to work independently and collaboratively
Preferred Skills & Experience:
- Experience in a manufacturing environment
- Prior experience working in a fast-paced startup environment
- Familiarity with aerospace industry regulations and standards regarding IT and data
Pay Range:
- IT Support Specialist I: $24.52 - $35.10/hr
- IT Support Specialist II: $27.88 - $39.90/hr
Salary Range: California
$24.52 - $39.90 USD
U.S. EXPORT CONTROL COMPLIANCE STATUS
The person hired will have access to information and items subject to U.S. export controls and therefore must either be a U.S. person as defined by 22 C.F.R. 120.62 or otherwise eligible for deemed export licensing. This status includes U.S. citizens U.S. nationals lawful permanent residents (green card holders) and asylees and refugees with such status granted not pending.EQUAL OPPORTUNITY
Required Experience:
Unclear Seniority
Employment Type
Hourly
