IT Support Specialist - Application Administrator, Information Technology (HYBRID ELIGIBLE) [R0147745]
IT Support Specialist - Application Administrator, Information Technology (HYBRID ELIGIBLE) [R0147745]
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Job Description
The University of Nevada Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:
- Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
- Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
- Please note that applications must be submitted prior to the close of the recruitment.
Once a recruitment has closed applications will no longer be accepted. If you need assistance or have questions regarding the application process please contact Human Resources at or
Job Description
The University of Nevada Las Vegas invites applications for IT Support Specialist - Application Administrator Information Technology (HYBRID ELIGIBLE) R0147745.
ROLE of the POSITION
The IT Support Specialist - Application Administrator is responsible for the deployment configuration maintenance and reliable operation of enterprise applications at UNLV. This position serves as the primary point of contact for application support ensuring optimal performance security and accessibility.
In addition to daily operational support the role plays a strategic part in advancing service delivery by actively engaging with end-users and departments to understand their evolving needs. The incumbent ensures that applications are not only maintained but continuously optimized to meet the functional academic and administrative goals of the university. Through collaboration proactive service improvement and user-centric application management this position supports the broader mission of delivering technology solutions that enable institutional success.
Some of the applications the incumbent will administer are the Microsoft Endpoint Configuration Manager e-signature and document retention platforms. This involves configuring these tools managing updates overseeing security compliance and ensuring they meet institutional requirements for efficiency security and compliance.
This position has a broad scope engaging with users across the university and collaborating with IT and administrative departments to ensure that technology aligns with business needs and drives continuous improvement.
Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties ensuring professional timely and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable respectful and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.
FLEXIBLE WORK HYBRID ELIGIBLE (Up to 2 days per week)
This position has flexible work scheduling options available including hybrid work arrangements to include up to two (2) days per week based on acceptable performance and organizational needs after six (6) months of employment in alignment with theUNLV Flexible Work PolicyforFlexible Work Arrangements at UNLV(subject to approval).
PROFILE of the OFFICE OF INFORMATION TECHNOLOGY
With a focus on excellent customer service UNLV Information Technology (UNLV IT) provides a full range of IT services from leadership and enterprise solutions to training and support for our students faculty and staff.
As a partner in teaching learning research and administration at a Top-Tier university we are seeking team members who value innovation collaboration and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLVs broad community with empathy which is a key to our success.
Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.
MINIMUM QUALIFICATIONS
This position requires an earned Bachelors Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and a minimum of three (3) years of related professional experience.
Experience in a higher education environment and one (1) year of supervisory experience is preferred. In addition ITIL Foundation or equivalent certification Microsoft AWS or similar vendor certifications (e.g. Azure Fundamentals AWS CCP) and Security or other security-related certifications are preferred.
Credentials must be obtained prior to the start of employment.
Applicants must be authorized to work in the U.S. without visa sponsorship.
The incumbent must have specific skills and knowledge in the following areas:
KNOWLEDGE
Required
Application lifecycle management
IT infrastructure fundamentals (servers networks storage)
Role-based access control and security practices
Microsoft Endpoint Configuration Manager (MECM) administration and its role in enterprise endpoint management
Software packaging and deployment techniques for managing endpoint updates
Preferred
Cloud platforms (AWS Azure Google Cloud)
ITIL framework and ITSM practices
API integration and scripting
Electronic Signature platform administration
Document Retention platform administration
SKILLS
Required
Application troubleshooting and technical analysis
Documentation and reporting
Customer support and communication
Endpoint update workflows and packaging using tools such as MECM
Preferred
Scripting in PowerShell/Python/Bash
SQL and database interaction
Use of monitoring and analytics tools
Packaging and deploying software via automation platforms
ABILITIES
Required
Analyze technical issues and identify root causes
Communicate technical information clearly to non-technical users
Prioritize tasks and manage multiple applications simultaneously
Preferred
Lead application support projects or initiatives
Develop process improvements for IT services
COMMITMENT to CAMPUS VALUES
A successful candidate will contribute to a respectful positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.
SALARY
Salary range for this role is 76100 to 80700. Unable to offer more than stated salary range.
Comprehensive retirement plan with 100% match
Flexible work schedule (subject to approval)
Competitive total rewards package including:
Paid time off sick leave and holidays
Excellent health insurance including medical dental and vision
Comprehensive retirement plans and voluntary benefits programs
No state income tax for Nevada Residents
Tuition discounts at Nevada System of Higher Education (NSHE) schools
Tuition discounts for spouses domestic partners and dependents
PERKS
Employee recognition and appreciation programs
UNLV athletics ticket discounts
Statewide employee purchase program discounts
Wellness programming for all UNLV faculty and staff at no cost
A comprehensive onboarding program Rebels: Onboard
Opportunity for career advancements to leadership roles
HOW TO APPLY
Submit a letter of interest a detailed resume listing qualifications and experience and the names addresses and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.
Although this position will remain open until filled or 100 applications are received review of candidates materials will begin on Monday July 7 2025.
Materials should be addressed to Search Committee Chair and must be submitted through Workday as we do not accept emailed materials. For assistance with the application process please contact OIT Human Resources at or.
SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES
UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the Find Jobs process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday type Find Jobs in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number R0147745 in the search box.
If you complete an application outside of the internal application process your application will be returned and you will have to reapply as an internal applicant which may delay your application.
PROFILE of the UNIVERSITY
Founded in 1957 UNLV is a doctoral-degree-granting institution comprised of approximately 30000 students and more than 3600 faculty and staff. To date UNLV has conferred more than 152000 degrees producing more than 130000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity and is a recipient of the Carnegie Classification for Community university is committed to recruiting and retaining top students and faculty educating the regions diversifying population and workforce driving economic activity through increased research and community partnerships and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.
Here at UNLV we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Reports annual listing of the nations most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.
For more information visit us on line at:
EEO/AA STATEMENT
The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a persons age (40 or older) disability whether actual or perceived by others (including service-connected disabilities) gender (including pregnancy related conditions) military status or military obligations sexual orientation gender identity or expression genetic information national origin race (including hair texture and protected hairstyles such as natural hairstyles afros bantu knots curls braids locks and twists) color or religion (protected classes). Discrimination on the basis of a protected class including unlawful harassment which is a form of discrimination is illegal under federal and state law. Where unlawful discrimination is found to have occurred UNLV will act to stop the unlawful discrimination to prevent its recurrence to remedy its effects and to discipline those responsible. Women minorities and veterans are encouraged to apply.
TITLE IX STATEMENT
The University of Nevada Las Vegas does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The Universitys commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito J.D. Title IX Coordinator University of Nevada Las Vegas 4505 S. Maryland Parkway Box 451062 Las Vegas NV 89154-1062 Frank and Estella Beam Hall (BEH) Room 553 Telephone: ; Email: or to The Assistant Secretary of the United States Department of Education U.S. Department of Education Office for Civil Rights 400 Maryland Avenue SW Washington D.C. 20202-1100; Telephone: 1- FAX: ; TDD: 1-; Email: ; or to both.
Information pertaining to the Universitys grievance procedures and grievance process including how to report or file a complaint of sex discrimination how to report or file a formal complaint of sexual harassment and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.
SAFETY AND SECURITY STATEMENT
UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.
JOB CATEGORY
Administrative Faculty
YesFull-Time Equivalent
100.0%Required Attachment(s)
The following attachments are required for consideration:
A letter of interest
A detailed resume listing qualifications and experience
The names addresses and telephone numbers of at least three (3) professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.
Note applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.
Posting Close Date
Note to Applicant
This position may require that a criminal background check be conducted on the candidate(s) selected for hire.
HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verifiedHR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty members first day of employment.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
For positions that require driving evidence of a valid drivers license will be required at the time of employment and as a condition of continued employment.
All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).
Recruitments that provide a work scheduleare subject to change based on organizational needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
