Manager, Patient Experience (H)
Manager, Patient Experience (H)
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Job Description
Current Employees:
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The Patient Experience Manager (H) evaluates administers and manages all business and administrative matters including budget operations programs and personnel administration for the Ambulatory satellites. This position also provides financial analysis and strategic planning and manages budgetary controls in partnership with various levels of management.
CORE JOB FUNCTIONS
Manages implements coordinates plans and evaluates the business operations for the department/division which may include performance and managerial reporting decision and process improvement.
Drives and fosters a culture of patient and family centered care by enhancing the patient experience across the organization.
Develops innovative strategies that strengthen the culture and improve patient satisfaction scores within the department.
Leads mentors and guides a team of professionals focused on supporting projects initiatives and improvement efforts to ensure the organization meets patient experience goals.
Partners with executive and operational leadership teams to ensure organizational strategies are aligned and help implement initiatives across service lines to enrich the patient and family experience throughout the continuum of care.
Monitors contractual obligations and ensures consistency with the departmental budget goals and programmatic initiatives.
Evaluates existing internal controls and approval processes and make recommendations on how to improve operational efficiency.
Implements department human resources actions including hiring terminations salary etc. Recruits trains and prepares performance reports for staff.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
Bachelors degree in relevant field
Certification and Licensing:
Not applicable
Experience:
Minimum 5 years of relevant experience.
Knowledge Skills and Attitudes:
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.
Ability to manage a budget and work within the constraints of that budget.
Ability to direct manage implement and evaluate department operations.
Ability to effectively plan delegate and/or supervise the work of others.
This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge skills and abilities required for the job.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H11Required Experience:
Manager
Employment Type
Full-Time
