AET Federal is seeking multiple training specialists to assist with IT Service/ Help Desk and Call Centers. The ideal candidate will be able to work onsite in Suitland Maryland and come with a minimum of 3 years of help desk or technical experience in customer service.
Duties:
Provide remote-side support for mobile devices
Troubleshoot and resolve issues pertaining to equipment
Visit the users desktop or printer for hands-on support for various types of computer repairs troubleshooting and hardware/software maintenance.
Have overall knowledge of mobile help desk tools and software.
Provide excellent customer service and care for all tickets and client inquiries.
Develop training guides and documentation such as user guide and tip sheets.
Requirements:
Experience developing the Training Plan training curriculum and materials
Be able to commute to Suitland Maryland daily
Obtain 3 Years of experience
Experience developing curriculum for Train-the-Trainer delivery
Leads Train-the-Trainer delivery
Experience developing training documentation (User Guide and Tip Sheets)
Experience in delivering training in-person
Prior experience working with help desk/ mobile help desks are a bonus
WE ARE
AET Federal Inc. (AET) is certified as an 8(a) Small Disadvantaged Firm by US Small Business Administration and also certified by the Commonwealth of Virginia Department of Small Business and Supplier Diversity as Small Minority Owned Business (SWaM). AET prides itself on efficient management and low overhead thereby offering its clients high quality services at highly competitive prices. The fundamental distinction of our company is its business knowledge in both the public and private sectors. We serve the transportation defense intelligence financial healthcare and technology & telecommunications industries. AET is successful because we listen to our clients we learn from our clients and we understand our clients needs. In an industry that is constantly changing AET is the face of stability.
ARE YOU READY FOR WHATS NEXT IN YOUR CAREER
At AET our success is defined by the knowledge commitment diversity and satisfaction of our employees. Impactful Work. Smart Solutions. Meaningful Careers. AET fosters a creative and efficient work environment that revolves around a project team concept. We offer competitive salaries and an exceptional benefits package and we are always seeking new candidates to join our team.
IT Training Specialist (Public Trust Eligible, Fully On-Site)
