Trauma Response and Critical Incident Coordinator
Trauma Response and Critical Incident Coordinator
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Job Description
Riverside Community Care
Love What You Do!
Trauma Response and Critical Incident Coordinator
Make a difference every day as a Trauma Response and Critical Incident Coordinator at Riverside Community Care!
Were looking for a mission-driven compassionate professional to join our dynamic team.
In this impactful role the Trauma Response and Critical Incident Coordinator plays a vital role in ensuring timely compassionate and effective responses to traumatic events and crises affecting individuals workplaces schools and communities.
This vital position serves as the first point of contact for incoming requests from the call center providing consultative triage and coordination for critical incident responses and assigning the most appropriate clinician or Crisis Intervention Team (CIT) responder.
The Trauma Response and Critical Incident Coordinator collaborates closely with the Clinical Manager to maintain tracking systems collect data and support the delivery of high-quality trauma-informed services.
This role involves both in-person and virtual service delivery and may require travel throughout the region.
Schedule: Full Time 40 hours per week
- Generally this will be M-F 9-5 with flexibility; Some flexibility may be required to support urgent response needs. Travel across Massachusetts is expected.
Pay Rate Range: $31.25 - $32.21 - depending on experience and language skills
Why Youll Love Working at Riverside:
Riverside Community Care is a trusted leader in behavioral health known for its innovative programs and strong commitment to providing compassionate high-quality services. Our staff thrive in a supportive environment where their contributions are valued their voices are heard and their growth is encouraged.
We provide:
- Purposeful work that positively impacts individuals families and communities
- Opportunities for professional growth and skill development
- A team-oriented environment with strong leadership and mentorship
Join an organization consistently recognized as a Boston Globe Top Workplace and one of Forbes Best-in-State Employers!
Benefits include:
- Comprehensive high-quality health dental and vision insurance options
- Flexible Spending Accounts both medical and dependent care
- Eleven paid holidays
- Separate accruals for vacation (increases with tenure) personal and sick time
- Tax-deferred 403(b) retirement savings plan with employer match
- Employee Assistance Plan / Travel Assistance Plan
- Employee bonus for referrals resulting in hiring
- Discounts to movie theaters sporting and entertainment events
- Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiners fee
Learn more about our benefits and culture:
Required Skills
- Strong knowledge of trauma-informed principles crisis triage and consultation best practices
- Must possess excellent judgment especially around assessing clinical complexity and knowing when to escalate
- Must have exceptional organizational communication and interpersonal skills
- Proficiency with database management Microsoft Office and collaborative platforms such as or equivalent
- Technological proficiency including comfort with virtual platforms (e.g. Zoom Teams) online training tools and electronic documentation systems and the ability to quickly learn new platforms used for virtual training and documentation
- Ability to manage competing priorities and remain calm in high-pressure or fast-moving situations
- Proven ability to build rapport and work cross-culturally with individuals and groups from diverse backgrounds
- Understanding of and sensitivity to the communication needs of a neurodiverse population
- Valid drivers license and access to reliable transportation; willingness to travel throughout the region for responses and training
Required Experience
- Bachelors degree in social work psychology public health or a related field
- Minimum of 2 years experience in crisis services or trauma response settings
Riverside Community Care is dedicated to respect integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity all qualified applicants will receive consideration for employment without regard to race age color religion gender marital status sexual orientation military status national origin disability or any other characteristic as established by law.
Required Experience:
IC
Employment Type
Full-Time
