IT Systems Administrator 1 - Hybrid (66459)
IT Systems Administrator 1 - Hybrid (66459)
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1 Vacancy
Job Description
Why live in Helena Montana
Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide. - It is a relatively quiet place to call home where small-town living collides with outdoor adventure.
- Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.
- Learn more about moving to and/or living in Helena Montanahere.
In this position you will be afforded the opportunity to telework however there will be required weekly in-office day(s) in Helena. Specific conditions will be outlined as part of the job offer and must adhere to state policy.
We know you have other work options but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD). Our mission to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government.
What is this career opportunity
Do you have a passion for technology and a desire to make a real impact right here in Montana Were looking for an enthusiastic and technically-minded individual to join our team as a ServiceNow Administrator. This is an exciting opportunity to help modernize Montanas state government by enabling digital workflows and forms for agencies.
In this role youll be instrumental in developing and promoting the use of ServiceNow focusing on its user-friendly low-code/no-code capabilities. Youll be involved in the day-to-day operations of the platform managing user accounts helping to configure out-of-the-box applications like Incident Problem and Change Management supporting existing Service Catalog items. Youll also be a crucial first point of contact for troubleshooting common user issues assisting with basic technical problems and contributing to clear documentation of our processes. All of this will directly help state agencies build efficient digital solutions that will ultimately better serve Montanans.
If youre a problem-solver with strong technical aptitude and some exposure to programming languages (JavaScript is a plus!) but perhaps dont meet all the education or experience requirements just yet dont worry! Were committed to fostering talent and may consider a training assignment to help you grow your career in this cutting-edge field. This is a unique chance to be at the forefront of digital transformation for our state.
What are we looking for
Education and Experience:
Associates degree in Computer Science or a related field and - Two years experience as an IT professional
- Alternate combinations of education and experience will be considered on a case-by-case basis.
Competencies:
- The theory and practices of administering industry standard COTS solutions like ServiceNow
- Ability to read understand and potentially write code in JavaScript.
- Experience or aptitude in designing and implementing digital processes.
- Database theory
Ability to:
- Develop and manage technical governance around developed application
- Support agency adoption and collaboration
- Provide excellent and timely customer service
- Explain technical issues to non-technical people
- Ability to analyze business needs and translate them into technical solutions.
- Critical thinking to identify challenges and propose effective remedies.
- Taking ownership of tasks and seeking out opportunities to improve processes.
Does this sound like you
Please tell us how and why by submitting your resume and cover letter. (Please Note: You do not need to complete the work experience or the education & certifications portion of the application process in our recruiting system. You only need to upload the requested documentation.)
What can you expect from us in return for your hard work
Look here to see the additional benefits! They include:
o Work/life Balance
o Health Coverage
o Retirement plans
o Paid Vacation and Sick Leave and Holidays
o And more
Public Service Loan Forgiveness (PSLF) Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF.
Other important information to be aware of.
- This position requires the successful completion of a criminal background check.
- Only online applications are accepted. By applying online you are able to receive updates and monitor the status of your application.
State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.
Required Experience:
Unclear Seniority
Employment Type
Full Time
