Support Services Specialist

SUPPORT SERVICES SPECIALIST

Salary: $25.48 / Non-Exempt

Full Time: Monday to Friday: 8:30 am to 5:00 pm

** Hybrid - Office/Field and Home

*** Majority of our positions are remote but services are provided either hybrid or in person

Benefits and Perks: Supportive fun and friendly team environment!

*** Clients/Families we serve reside in the South Los Angeles Compton Watts and Lynwood area.

SHIELDSmission is to develop deliver and evaluate culturally sensitive comprehensive service models that empower and advocate for high-risk families in South Los Angeles.

PRIMARY DUTIES

• Providing linkage and referral to clients self-referred and referred by other professionals.
• Provide linkage and referrals to clients and their families in accordance with appropriate level of service.
• Coordinate support services including but not limited to linking clients to auxiliary services and assisting clients and their families with accessing appropriate resources.
• Coordinating support services for clients to address identified needs.
• Coordinate and maintain appropriate service provision with referral source i.e. Department of Children and Family Services or Community Agencies.
• Enter program data in electronic database including updated community resources client information client contact and generate reports.
• Provide individuals/families with supportive counseling services at a minimum of twice a month more if needs to support individual/family.
• Complete client visits in their home community and at agency offices.
• Maintaining client charts notes assessments and other needed documentation on Exym data system.
• Respond to requests for information in a timely manner.
• Maintain positive working relationships with local linkage and referral agencies.
• Maintain a working knowledge of existing community programs and resources the services provided and eligibility requirements.
• Maintain caseload documentation in compliance with all agency policies and procedures as well as federal state county and local regulations.
• Attend all meetings in-service and outside trainings as required.
• Assist with the coordination of program events and activities
• Attend weekly supervision with supervisor program staff meetings and program events.
• Engage in Outreach events internally at Shields and externally in the community.
• Facilitate processing groups and maintain documentation of group attendance and CCF data requirements.
• Maintaining weekly schedule and share with supervisor.

Benefits and Perks: Supportive fun and friendly team environment!

• Competitive Wages and room for growth
• Vacation and sick leave
• Employer paid medical insurance for employee and family
• Employer paid dental vision and life insurance
• Chiropractic services
• Retirement 403b plan and supplemental insurance benefits
• 17 paid holidays effective upon hire
• Paid birthday holiday effective upon hire
• Paid anniversary day off of 1-5 days per year depending on years of service
• Anniversary bonus after 5 years of service
• Winter break
• Pet Insurance
• BBS supervision on-going clinical training and CEUs available
• Employee referral bonus
• Employee Assistance Program
• Employee discount programs to theme parks movies hotels and car rentals
• Paid educational leave
• Paid drive time and mileage reimbursement
• Eligible for Federal Student Loan Forgiveness
• Employee Recognition

POSITION REQUIREMENTS

These specifications are general guidelines based upon the minimum ordinarily considered essential to satisfactory performance in this position. Individual skills and abilities may result in some deviation from these guidelines.

To perform effectively in this position the employee in this position is required to have:

• Basic advocacy skills.
• Present ideas information and viewpoints clearly both verbally and in writing.
• Efficiently use the personal computer to include a variety or word processing software.
• Utilize analysis experience and judgment to make decisions.
• Demonstrate commitment to team objectives and SHIELDS For Families philosophies.
• Adapt to changing needs by acquiring new skills and knowledge.
• Provides services within a culturally sensitive ethnic informed model of practice and is respectful to the community and clients.
• Experience with substance abuse and an under-served population is preferred. Have access to reliable transportation.
• This position may require the employee to be co-located at one of the SHIELDS Family Resource Centers throughout SPA 6.
• A valid California drivers license is required for this position as driving is an essential function of the role and is required for field work client crisis response and emergencies. Avalid car insurance and registration is required.
• COVID-19 vaccination required. May request medical or religious exemption if applicable.

This job is typically met with a Bachelors degree and one year of experience or a High School diploma with three years of experience providing direct services in social services or related field. Experience with high risk families/children and demonstrated therapeutic skills through prior education training and work experience.

SHIELDS for Families is an equal opportunity employer.

If you require reasonable accommodation of a disability in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to 323.242.5000 Ext. 1258 or by email to.