Client Solutions Associate (Settlements) Team Leader

About the role and team: 

The Client Solutions Settlements team plays a pivotal role within Lendis customer function. We are looking for someone with industry experience to join our expanding leadership team. Lendi has been overwhelmed with customer demand this year and we are always looking for great leaders to join the team and help us keep up with our customers. 

Reporting to the CSA Manager this role will be responsible for the effective management motivation and development of the Client Solutions Settlements Associates Team in the Philippines. Your role will include but is not limited to working collaboratively with all the management in CS and across the Sales and customer organization. 

What you will be doing: 

• Leading coaching and developing all CSA Settlements team members to drive performance and engagement 

• Collaborating with cross-functional management teams to ensure seamless workflow across the Lodgment to Settlements lifecycle 

• Driving results and ensuring team performance aligns with Lendis sales and customer strategies across daily weekly monthly and quarterly goals 

• Providing ongoing support and subject matter expertise to the team around settlement processes 

• Coaching and mentoring team members implementing development plans and training strategies to boost capability and output 

• Conducting regular performance check-ins and managing individual/team performance through feedback recognition and corrective action as needed 

• Reporting observations and performance insights to senior leadership contributing to process and operational improvements  

• Supporting workforce planning by identifying current and future talent needs within the team. 

• Fostering a strong culture of collaboration open communication and accountability within the team. 

Qualifications :

• Proven experience in a team leadership or junior management role ideally with 3 years in an Australian mortgage/finance industry; prior knowledge and experience with mortgage settlement processes is an advantage. 

• Demonstrated ability to consistently exceed KPIs and performance targets 

• Excellent interpersonal and stakeholder engagement skills with the ability to build strong working relationships across functions. 

• A strong desire to learn and is eager to improve by being receptive to feedback. 

• Exceptional written and verbal communication with a strong command of business English and keen attention to detail 

• Highly organized with excellent time management and prioritisation abilities 

• Sound decision making and critical thinking skills with the ability to act swiftly and proactively in a dynamic environment 

• A continuous improvement mindset eater to learn open to feedback and committed to personal and team growth 

Additional Information :

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

• A vibrant relaxed yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least once a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
• Access to 25 days of leave made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNAhelping us attract engage and grow the right talent while building best-in-class products. Together with our principles they guide how we collaborate support one another and make decisions to drive progress with purpose.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.

Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!

Remote Work :

No

Employment Type :

Full-time