Education Operations Manager
Education Operations Manager
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Job Description
About Us
OxBridge Centre is an established tuition provider based in South West London. We support students from Year 1 to Year 11 with a strong emphasis on 11 exam preparation for local grammar schools. Tuition is delivered both online and in person.
Alongside teaching we produce our own educational materials build our own software tools and manage customer service internally allowing us to maintain high standards and deliver a tailored experience for each family.
With over 20 years of experience and thousands of students supported we continue to grow and adapt to meet the needs of our community.
Why Join Us
- Be part of a small committed team where your ideas and initiative matter.
- Help shape processes tools and culture as we continue to evolve.
- Flexibility and hybrid/remote working options available.
- Gain exposure to a wide range of tasks from policy shaping to tutor training to event oversight.
- Build your skills in education management customer service operations and team leadership.
About the Role
Were looking for an Education Operations Manager someone who brings warmth professionalism and clear-thinking to every part of our daily operations. Youll oversee and support a small team responsible for customer service tutor recruitment and development and event coordination.
This is a varied fast-paced people-first role. It would suit someone from a customer service HR education or operations background who is looking for more responsibility ownership and the opportunity to make a real difference in a small but growing organisation.
Youll lead on improving how we do things and help make sure our students and families continue to receive the excellent service were known for.
Your Key Responsibilities
Leadership & Management
- Support guide and supervise members of our tuition team.
- Lead on recruitment onboarding and performance development (both for staff and tutors).
- Shape and maintain team rotas and workflows to ensure smooth service delivery.
- Support company-wide initiatives and contribute to shaping business strategy.
Customer Service
- Oversee the end-to-end customer journey ensuring smooth communication and service delivery.
- Handle escalated queries with clarity empathy and fairness.
- Lead improvements based on feedback and quality assurance.
Tutor Oversight
- Advertise interview and onboard new tutors.
- Design and deliver tutor induction and training materials.
- Monitor teaching quality and provide constructive feedback and support.
Events & Projects
- Oversee delivery of courses and seasonal events.
- Collaborate with marketing on promotional campaigns.
- Track trends and evaluate project success.
Process & Policy
- Collaborate across the business to design and improve internal systems.
- Maintain and update relevant company policies.
- Seek out time-saving and tech-driven improvements to day-to-day operations.
Who Were Looking For
You might have worked in a school HR team customer service setting or educational organisation but more importantly youre someone who:
- Is a clear and confident communicator especially when things are complex or sensitive.
- Has strong organisational instincts and thrives when juggling multiple priorities.
- Can spot issues before they become problems and work proactively to fix them.
- Enjoys working with people from students to staff to parents.
- Is ready to take ownership bring ideas and help shape our future.
Wed Love It If You Also Have:
- Familiarity with the UK school system or 11 exams (but not essential).
- Experience supporting team development training or recruitment.
- A good grasp of tech (email systems spreadsheets online tools CRMs).
- Experience improving or developing processes or policies.
- A current DBS certificate (or willingness to obtain one).
Working Hours
- Up to 40 hours per week on a rota that includes weekday evenings and Saturdays.
- Centre hours are:
- Weekdays: 9.30am8.00pm
- Saturdays: 9.30am4.45pm
- Weekdays: 9.30am8.00pm
How to Apply
Apply with your CV and answer the video questionnaire that follows.
Well ask shortlisted applicants to complete a short task and attend an in-person interview.
Pay & Progression
- Starting salary:depending on experience.
- Regular reviews and opportunities for pay increases based on performance and growth.
Required Experience:
Manager
Employment Type
Full-Time
