Front Line Support Analyst
Front Line Support Analyst
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Job Description
Requisition ID: 228457
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
The Role:
This role provide responsive application level support and development of components and services for critical trading applications used by Commodities Sales and Trading Desks. Individual will be responsible for support around production and non-production application deployments application support end of day batches
Is this role right for you In this role you will:
- Resolution and Prevention of Problems
- Presented with application level issues on mission critical systems requiring same day resolution. Often resolution determination requires interaction with other teams onsite and remotely. Considerable effort is placed into determining developing and delivering procedures to protect production environments from unplanned outages.
- Implement and Develop Solutions for end users
- Provide technical assistance to Front Office Middle and Back Office users. Implement automated procedures to solve complex problems.
- Application Administration and New Projects
- Perform application support and administration tasks associated with environment of specialisation. Ability to take on new projects and balance between production support items and assigned projects.
- System Application Monitoring and Updates
- Setup proactive application monitoring and identify monitoring recommendations to be assessed tested and implemented for capacity planning or where resource constraints are identified.
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
- Technical Analyst role focusing on Development and End user support with strong hands on engineering experience
- Excellent verbal and written communication skills with the ability to provide business and technical support to the Front Middle and Back-office users and report issues to senior management.
- Requires the ability to think strategically and have analytical and proactive problem solving skills. Ability to multitask and prioritize projects and production support.
- Prior exposure to Commodities business is an asset
- Experience working on a trading floor is an asset
- Experience and knowledge of Commodity markets in the US/Canada including Oil and Natural Gas is strongly preferred
- Working experience with either in-house built Commodities systems or vendor Commodities trading systems is an asset
- Requires the ability to think strategically and have analytical and proactive problem solving skills. Requires education with focus on Math or Computer science
- Should have excellent client service skills and ability to work well in a fast-paced trading floor environment and strong organizational skills and detail-oriented. Ability to troubleshoot complex technology and data related issues and solid working knowledge of securities industry systems and terminology.
- Provide System Administration ad hoc queries and Application Support for supported systems.
Technical & Education requirements:
- Strong in Unix Shell scripting Python 2 years of hands on experience
- Proficient with source code versioning tools (Git SVN) and build tools (Maven Gradle Ant).
- Experience working with SQL (Oracle) 2 years of hands on experience
- Bachelors Degree in Math Physics Computer Science or a related field
- Experience working within the Commodities Trading area is an asset
- Hands-on experience working on a Trade Floor and supporting a trading environment is an asset
- Experience as a DevOps Engineer in a 24x7 uptime environment including automation experience with configuration management tools.
Whats in it for you
- Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses cross-functional development opportunities and tuition assistance.
- Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons contests cooking with friends Humans of Digital and much more!
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
IC
Employment Type
Full Time
