Sr. Analyst, Production Application Support
Sr. Analyst, Production Application Support
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
Youll be joining CIBCs SPT Team as an Analyst Production Application Support. Youll be responsible for providing investigation and second level support on client issues technical issues system/web site outages and questions from all internal and external application by maintaining prioritization and addressing to respective CIBC technology groups and vendors. Youll be responsible for maintaining the production applications and day-to-day operational activities manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work youll be on-site full-time. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.
How youll succeed
Production support - Investigate and define operational issues and prioritize based on severity risk and/or strategic business needs. Use knowledge effectively to triage issues and take proactive steps to understand it deeper. Document issues and solutions as required and suggest any proactive steps that can help team in future and make support more effective.
Partnership - Work as a regular liaison with business partners technology partners senior management team internal and external clients. Adhere to the compliance and audit process laid down in the organization by ECIS business partners.
Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects ensuring compliance with relevant organization standards (Business Continuity Security Compliance and Privacy); develop and maintain productive relationships with Technology QA Project team and others. Research evaluate and support the development and implementation of new and/or revised policies procedures and standards. Investigate research and provide recommendations on issues and system outages.
Who you are
You can demonstrate 3-4 years experience in: Internal applications and tools that plays vital role in production support. You have working knowledge of production support activities and processes to apply and adopt standard practice and processes for generally-related operational activities.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You know that details matter. You notice things that others dont. Your critical thinking skills help to inform your decision making.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 21st FloorEmployment Type
RegularWeekly Hours
37.5Skills
Accountability Accountability Applications Support Communication Computer Systems Critical Thinking Databasing Data Query Debugging Decision Making Documentations Hardware Architectures Hardware Infrastructure Impact Analysis Investigating Oracle Oracle Database Oral Communications Prioritization Problem Solving Production Support Software Architectures Software Infrastructure Structured Query Language (SQL) System Knowledge 2 moreRequired Experience:
Senior IC
Employment Type
Full-Time
