Collections Advisor - Scotia Dealer Advantage
Collections Advisor - Scotia Dealer Advantage
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Job Description
Requisition ID: 227959
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
Collections Advisor Scotia Dealer Advantage (Anjou QC)
3 positions available across both offices (Anjou & Hamilton) - to apply to the Hamilton-based posting please apply to requisition # 227951.
Scotia Dealer Advantage is one of Canadas largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile dealers to help them grow their businesses and serve their special finance customers.
In this role youll contribute to the overall success of the Collections department of Scotia Dealer Advantage in Canada ensuring specific individual goals plans initiatives are executed and delivered in support of the teams business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations internal policies and procedures.
Is this role right for you In this role you will:
- As a Collection Advisor youll be responsible for maximizing the collection of overdue payments from customers while minimizing collection costs and loan losses on individually assigned accounts. As an advisor you will conduct timely and effective collection follow-up discussions on assigned loans in varying stages of arrears and on accounts where a potential risk to the Bank is evident.
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.
- Conducts payment collection activity to provide the Bank with optimal delinquency ratios and loan loss levels by:
- Acting in a timely manner to identify the risk associated with all assigned accounts and executing prompt action to minimize loss and secure the Banks position;
- Conducting timely and constructive collection activity by telephone letter text message e-mail or other appropriate means.
- Makes sound decisions on accepting rejecting or offering amended payment terms and settlements while conforming to Bank policies and procedures by:
- Discussing contractual loan payment arrangements with customers before offering revised or reduced payments terms conditions and loss mitigation tools;
- Negotiating alternate payment arrangements including token or reduced payment amounts from customers and accurately communicating the revised terms and conditions of the loan.
- Establishes full responsibility for all payment or collection related inquiries concerns arrangements or complaints by:
- Addressing and resolving inbound customer concerns inquiries issues or complaints on loan contracts in arrears;
- Recommending or taking action to ensure past customer commitments have been met including resolving persistent payment problems.
- Understands how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of their respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct.
- Champions a high-performance environment and implements a people strategy that attracts retains develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
Is this role right for you Wed love to work with you if you have:
- Excellent communication skills
- A strong telephone presence on thats confident yet personable
- Disciplined and focused individual who is motivated to reach daily targets
- Long-term thinker arent afraid to think outside the box to give engaging alternatives for our customers
- Elevate and cultivate your own knowledge through daily interactions with Managers Team Leaders and Seniors Collection Officers
- Seeking new challenges and opportunities to grow within the organization
- Prior experience in a collections/customer service capacity utilizing the telephone as the primary means of communication
- Prior experience with the collection of delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts receivable
- Proficient with Microsoft Suite of products including Word Excel and Outlook
- An understanding of predictive dialer equipment and payment collection systems is an asset
Whats in it for you
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A competitive compensation package.
- An organization committed to making a difference in our communities for you and our customers.
- You can expect to be recognized and rewarded for high-performance. Youll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- Youll receive clear transparent criteria to progress in your career.
Working Conditions
- Work in a standard office-based environment; non-standard hours are a common occurrence. Hours of work may include shift work or split shifts to accelerate customer contact.
Pursuant to a language needs assessment conducted by Scotiabank the successful candidate will be required to be able to communicate in English & French because they will be required to work closely with other groups from head office who operate primarily in English and they will serve English-speaking clientele frequently.
Location(s): Canada : Quebec : Anjou
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Advisor
