National Service Manager/ å
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National Service Manager/ å ¨å½å®åæå¡ç»ç_ HC
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Job Description
Job Summary :
- Plan direct and control the nationwide field service in line with national guidelines and strategies & policies ensuring the highest level of customer service is achieved and maintained
- Development and implementation of new projects and activities to enhance field service quality (customer satisfaction) increase service - and spare parts turnover
- Manage and lead the field service team
Roles and Responsibilities:
- Establish projects activities to further increase customer satisfaction and turnover
- Policy and process development and improvement
- Field service budget definition and control
- Nationwide arrangement of service interventions (chargeable and non-chargeable)
- Service quality measurement management and improvement
- Promotion of services and spare parts
- Complaint management (incl. crisis management) support from technical side
- Service and spare parts promotion
- Support at spare parts stock planning and forecasting
- Control field service team KPI
- Market research support (competitor data etc.)
- Other duties as assigned
Qualifications :
Qualification Requirement
University degree in related field (business administration or technical)
Min. 5 years professional experience in similar position in after- sales service.
Strong technical background in HVAC related field.
After-sales service knowledge: standards policies processes service QM & KPI
Fluent English.
Additional Information :
Working experience in an international company.
Experience working with external service providers
Understanding of spare parts demand planning
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
