Manager, HRSC Advisory Services

This position is required to be on-site and is located in Calgary AB.

Nutrien is a leading provider of crop inputs and services and our business results make a positive impact on the world. Our purpose Feeding the Future is the reason we come to work each day. Were guided by our culture of care and our core values: safety inclusion integrity and results. When we say we care we mean it. Were creating an inclusive workplace where everyone feels safe has a sense of belonging trusts one another and acts with integrity.

Through the collective expertise of our nearly 26000 employees we operate a world-class network of production distribution and ag retail facilities. We efficiently serve growers needs and strive to provide a more profitable sustainable and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

The Manager HR Advisory Services reporting to the Senior Manager Employee Services is responsible for ensuring the delivery of exceptional employee support and strategic collaboration across HR functions. This role is responsible for developing performance metrics optimizing service delivery and driving continuous process improvements to enhance employee experiences.

What you will do:

• Lead mentor and support a team of HRSC Advisors fostering a collaborative and high-performance culture
• Develop and implement KPIs and service standards to assess and improve the effectiveness of employee inquiries
• Monitor trends in HR case resolution times employee satisfaction and service quality
• Utilize data insights to drive informed decisions and enhance HR advisory effectiveness
• Foster a customer-centric culture within the advisory team ensuring employees receive clear and effective solutions
• Handle escalated HR concerns with discretion and strategic problem-solving
• Identify opportunities to streamline workflows and enhance the efficiency of advisory services
• Implement innovative solutions that improve accessibility and responsiveness of HR support
• Stay up to date with industry best practices to enhance advisory strategies
• Partner with other HR leaders to align advisory services with broader HR initiatives
• Work closely with HR business partners talent acquisition and total rewards teams to provide integrated employee support
• Ensure advisory services reflect compliance with company policies and employment regulations
• Foster a positive and collaborative work environment
• Model our core value of safety by leading and enabling a culture in which you and your team are actively contributing to a safe work environment

What you will bring:

• A bachelors degree in human resources or business or equivalent
• A minimum of 8 years experience in HR including 2 years in leadership
• Proven experience in HR advisory roles with leadership experience in managing service-driven teams
• Knowledge and experience with US and Canadian (an asset) HR Operations HR Service Delivery Benefits Leave of Absence Payroll practices and policies
• Strong analytical and problem-solving skills with experience in performance metric tracking
• Excellent communication and relationship-building abilities
• Proficiency in supporting multiple projects simultaneously with strong results orientation
• Technology skills and expertise including Service Now or similar case management systems SuccessFactors SAP

Ready to make an impact with us Apply today!

The estimated salary that Indeed Glassdoor and LinkedIn lists does not represent Nutriens compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive only candidates under consideration will be contacted. Applicants must meet minimum age requirements as permitted by law.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien

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