Reception Agent
Reception Agent
Posted on :
20-06-2025
Employer Active
1 Vacancy
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Job Description
Position Overview
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.
- Attend to all incoming calls via the switchboard in a professional and polite manner constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
Main Responsibilities
- Provide quality service to the customer by responding to their requests promptly efficiently and courteously during check-in check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests record accurate charges.
- Assist as required to screen calls for reservations. Ensure accurate up to date information is given.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Provide efficient friendly and professional service to all guests.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive call the Manager on Duty if difficulties arise.
Qualifications :
Your experience and skills include:
- Service focused personality is essential
- Prior experience working with Opera or a related system will be an advantage
- Fluency in English
- Additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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