Executive - Retail Serives
Executive - Retail Serives
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Job Description
This position will be responsible to work for delighting clients in India through delivering Tech and durable insights and analysis. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.
RESPONSIBILITIES
- Support day to day contacts at the client contributing to the achievement of client satisfaction targets
- Build effective relationship with client representatives. Work closely with retailer. Travelling and meeting retailers periodically
- Own and deliver Business issue analysis Annual Presentations and Integrated presentations.
- Ideate and own the Thought Leadership (TL) output for industry
- Trouble-shoot and resolve client inquiries related to databases data difference and other key aspects that impact client deliverables.
- Build automated category presentations on NIQ data platforms that will help to client to access insights at monthly frequency.
- Liaise with other teams as necessary (e.g. operations technology and data science) to solve client business questions and inquiries to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
- Continue to broaden knowledge of client business issues and needs Nielsen services and the broader industry.
Qualifications :
- Good understanding of Tech and durable industry and trends
- Excellent analytical skills.
- Excellent Excel and Power Point Skills
- 1-2 years Nielsen Client Service at Response and/or industry experience
- Good interpersonal skills ability to develop relationships internally and at the client organization
- Strong problem-solving skills with gradually declining supervision
- Strong time management skills and prioritization ability with gradually declining supervision
- Able to respond to inquiries of moderate complexity with almost zero supervision
- Able to respond on enquiries of higher complexity with limited supervision
- Strong storytelling skills able to take clients through the solutions offered and get their buy-in and satisfaction
- Strong levels of clients satisfaction achieved acknowledgement from the client on a strong mindset to help them as well as of the results per se.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
