REF73446W- Senior Associate - Operations- OTC (Collections and SAP)- US shifts - Pune
REF73446W- Senior Associate - Operations- OTC (Collections and SAP)- US shifts - Pune
Posted on :
20-06-2025
Employer Active
1 Vacancy
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Job Description
O2C Collection- Good understanding of Order to Cash cycle strong experience in customer collection working experience in GETPAID tool and SAP will be a plus
Functional knowledge: First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies
Collectors:
- Voice calling
- Dispute Management
- Customers account Reconciliation Customer Query Resolution
- Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities
- Refund process
- Collection report
- Query response (Customer / Collection manager / Credit controller)Process improvement methodology: Has process improvement Management:
- Knows the counterparts at client side and maintains a supportive and professional relationship with them
- Maintains a communication channel to report regular issues and highlight the exceptions
- Customer Orientation:
- Ability to understand client expectations and requirements
- Strives to adhere and improve performance on SLAs and deliverables to customer including ownership of solution oriented effective communication of issues raised findings and proposed resolution
- Ability to maintain relationships with relevant line manager or counterparts or Stakeholders
- Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly
- Responds to any changes alterations customer requests and escalates as required
- Solution oriented effective communication with customers on issues raised findings and proposed resolution.
- Is mindful of customer feedback voice of customer - coordinates on action plans to address issues
- Accountability:
- Has complete clarity about expectations from self measurable of the same and own role; delivers upon these
- Collaboration and Teamwork
- Understands and works towards the common goals of the organization rather than getting confined to own silo
- Resolves conflicts at his or her level; escalates if required.
- Displays good collaborative spirit
- Does not resist change management
- Addresses problems and finds solutions by working within and between WNS teams including consultation with and or escalation to other towers when required
- Analytical Thinking and Problem Solving: Identifies anomalies errors and aberrations in output
- Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions
- Proposes and supports implementation of process improvements
- Communication skills:
- Participates actively in team meetings; articulates thoughts clearly
- Listens with attention and builds own understanding
- Demonstrates requisite verbal and written communication skills
Job Location- Pune (Viman Nagar)
Shifts: US shifts (6:30pm to 3:30am) (WFO Only)
Qualifications :
B com M com MBA Finance
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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