Customer Care Manager, ENGIE Retail, Melbourne
Customer Care Manager, ENGIE Retail, Melbourne
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At ENGIE every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure of the century!
At ENGIE great adventures always start with a simple hello and the desire to take action for tomorrow.
If like us you strongly believe the energy transition holds opportunities for you and for everyone then look no further you belong with us!
We the 98000 people who work for the Group are present on every continent. Driven by our industrial culture we rely on our unique integrated model to accelerate growth in renewable energies develop a portfolio of flexible assets operate infrastructure to transport gas and electricity and deploy decentralized infrastructure to support and accelerate decarbonization among our customers.
Become a Transition Maker join the Group to experience fulfilling opportunities and build a career that suits you.
The Role
Youll be responsible for leading and empowering the customer service team to deliver outstanding support and service experiences. Youll play a pivotal part in driving customer satisfaction retention and loyaltykey factors in the companys long-term success. Acting as the voice of the customer across the organization youll ensures that both customers and service agents are central to decision-making and operational improvements.
Youll be involved in developing and executing customer service strategies policies and procedures that promote consistency efficiency and excellence. Youll be accountable for managing customer interactions across all touchpoints resolving escalations effectively and ensuring service levels meet or exceed expectations. Additionally this position oversees cost-to-serve performance and contributes to financial and operational goals. Success in this role requires strong leadership strategic thinking cross-functional collaboration and a commitment to continuous improvement and service innovation.
About you
- Proficient in overseeing a large-scale call centre or customer service leadership within a highly regulated sector
- Skilled in formulating strategies with a solid problem-solving ability
- Data-driven decision-maker who can analyse customer care metrics and implement improvements
- Customer-centric professional with deep understanding of service excellence principles
- Adaptable leader comfortable with change management
- Strong communicator with exceptional interpersonal skills
- Results-oriented with strong organisational and time management skills
- Collaborative team player who can work effectively across departments
Location
- Based at our office in Southbank Melbourne
- Hybrid working arrangement with flexibility between office and remote work
- Regular presence at our ENGIE office is required for cross-functional collaboration
ENGIE is an equal opportunity employer promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs job requirements and individual qualifications without any regard to origin age carers responsibilities sexual orientation gender identity pregnancy religion marital status health disability or political opinions. Aboriginal and Torres Strait Islander peoples people with disability people from diverse cultural and linguistic backgrounds and people of the LGBTIQA community are encouraged to apply. Our differences are our strengths.
Required Experience:
Manager
Employment Type
Full-Time
