IT Support Analyst â Financial Services & Third-Pa
IT Support Analyst â Financial Services & Third-Pa
Posted on :
20-06-2025
Employer Active
1 Vacancy
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Job Description
IT Support Analyst Financial Services & Third-Party Liaison Focus
Salary: 35000 - 45000 per annum
Contract Type: Fixed Term Contract until end of January 2026 potential to extend
Location: Central Birmingham (Office-Based)
Hours: Monday to Friday 9.00am 5.30pm
Benefits Include:
The Opportunity
Were recruiting for an experienced IT Support Analyst to join a financial services business in Birmingham. This is a hands-on role in a dynamic fast-paced environment requiring not only strong technical knowledge but also the ability to confidently liaise with third-party vendors and service providers manage external escalations and support regulated financial systems.
The Role
You will be the first point of contact for IT support issues providing in-person and remote assistance across the business. You will manage incidents through to resolution escalating when needed and maintaining excellent service delivery throughout. A key part of this role is managing third-party relationships and liaising with external vendors to ensure service continuity and problem resolution.
Key Responsibilities
Requirements
Job Ref: EN883
Note: Hollyfield Personnel will only contact successful candidates. By applying for this position you consent to the retention of your details by Hollyfield Personnel.
Salary: 35000 - 45000 per annum
Contract Type: Fixed Term Contract until end of January 2026 potential to extend
Location: Central Birmingham (Office-Based)
Hours: Monday to Friday 9.00am 5.30pm
Benefits Include:
- Prime city centre office location
- Private medical insurance and life assurance
- Retail and gym discounts plus interest-free season ticket loans
- Cycle to work scheme and paid charity days
- Social events including company sports teams and lunchtime gaming
The Opportunity
Were recruiting for an experienced IT Support Analyst to join a financial services business in Birmingham. This is a hands-on role in a dynamic fast-paced environment requiring not only strong technical knowledge but also the ability to confidently liaise with third-party vendors and service providers manage external escalations and support regulated financial systems.
The Role
You will be the first point of contact for IT support issues providing in-person and remote assistance across the business. You will manage incidents through to resolution escalating when needed and maintaining excellent service delivery throughout. A key part of this role is managing third-party relationships and liaising with external vendors to ensure service continuity and problem resolution.
Key Responsibilities
- Providing onsite and remote IT support for staff (hardware software network and mobile devices)
- Managing IT incidents and service requests via Jira or similar helpdesk tools
- Liaising directly with third-party vendors and managed service providers to resolve escalated issues
- Supporting business-critical and financial sector applications
- Delivering new starter inductions and access set-up (JML process)
- Assisting with desk moves equipment rollouts and hardware asset management
- Creating and maintaining internal documentation and knowledge articles
- Ensuring compliance with IT security standards and data protection policies
Requirements
- Proven experience in a similar IT support role within a regulated or financial services environment (preferred)
- Demonstrated experience liaising with third-party vendors and external providers
- Strong knowledge of Windows 10/11 Office 365 Active Directory and basic networking (TCP/IP DNS VPN)
- Familiarity with remote support tools and ticketing systems (e.g. Jira ServiceNow)
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Confident in handling high-pressure situations and resolving escalated technical issues
- Certifications such as ITIL CompTIA A or Microsoft (desirable)
Job Ref: EN883
Note: Hollyfield Personnel will only contact successful candidates. By applying for this position you consent to the retention of your details by Hollyfield Personnel.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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