Application Support SME

Introduction: A Career at HARMAN Automotive

Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience.
• Combine ingenuity in-depth research and a spirit of collaboration with design and engineering excellence.
• Advance in-vehicle infotainment safety efficiency and enjoyment.

About the Role

Harman Software Products operation teams provide ongoing maintenance and 24/7 support to our customers in the automotive industry. The team consists of highly technical engineers working on complex architectures and cloud deployments.

As an App Subject Matter Expert Engineer you will own strategic accounts demonstrate high technical expertise and work closely with customers and engineering teams to provide top-of-class service.

What You Will Do

• Ensure timely resolution of customer issues and maintain high customer satisfaction.

• Provide hands-on customer support and ticket handling.

• Own and lead complex technical problems and escalations.

• Work closely with cross-functional teams to ensure seamless integration and operation of applications.

• Continuously monitor and enhance application performance reliability and scalability.

• Actively participate in the requirements and architecture process.

• Be part of the on-call rotation to provide 24/7 support.

What You Need to Be Successful

• . degree in Computer Science or equivalent.

• 10 years of experience in the software industry in customer-oriented roles.

• Strong technical knowledge and hands-on experience with Linux: Proficiency in Linux system administration including scripting abilities.

• Web and server architecture: In-depth understanding of web technologies and server architecture including deployment and maintenance.

• Networking architecture: Comprehensive knowledge of networking principles and hands-on experience with network configuration and troubleshooting.

• Database management: Ability to read and manage databases including SQL and NoSQL databases.

• Excellent communication and interpersonal abilities.

• Analytical mindset with a focus on problem-solving and process optimization.

• Experience in managing and supporting customers from different regions.

• Excellent customer service communication skills in English.

• Ability to work flexible hours according to customers needs.

• Ability to work independently and take initiative.

• Ability to build and maintain positive relationships with team members and customers.

Bonus Points if You Have

• Proficiency in Java programming and development.

• Experience and knowledge in one or more of the following:

• software development and code analysis: Expertise in Java C/C and scripting languages such as Perl Python shell and Ant

• understanding of security principles and practices

• practical experience with networking technologies and protocols

• familiarity with Elasticsearch Oracle DB and Postgres.

What Makes You Eligible

• Proactive in nature can-do attitude and self-dependency.

• Office work at least 3 days a week.

What We Offer

• Flexible work environment.

• Extensive training opportunities through our own HARMAN University.

• Competitive wellness benefits.

• An inclusive and diverse work environment that fosters and encourages professional and personal development.

You Belong Here

HARMAN is committed to making every employee feel welcomed valued and empowered. No matter what role you play we encourage you to share your ideas voice your distinct perspective and bring your whole self with you all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training development and continuing education further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s weve been amplifying the sense of sound. Today that legacy endures with integrated technology platforms that make the world smarter safer and more connected.

Across automotive lifestyle and digital transformation solutions we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere from the music we play in our cars and homes to venues that feature todays most sought-after performers while our digital transformation solutions serve humanity by addressing the worlds ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands such as JBL Mark Levinson and Revel we set ourselves apart by exceeding the highest engineering and design standards for our customers our partners and each other.

If youre ready to innovate and do work that makes a lasting impact join our talent community today!

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