Customer Services Representative / Driver
Customer Services Representative / Driver
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Job Description
At Gateway we honour the lives of pets by delivering compassionate reliable and respectful aftercare serviceshelping to create better goodbyes. If youre someone who finds purpose in serving others takes pride in being dependable and can offer empathy during sensitive moments we invite you to join our dedicated team.
We are currently hiring an Operations Customer Service Representative who will serve as both a trusted driver and a valued liaison to our veterinary partners. You will be the face of Gateway in the community transporting pets with dignity and providing professional compassionate service to veterinary clinics and pet families.
What Youll Do:
Operate a company vehicle on a daily route collecting deceased pets from veterinary clinics or homes
Handle each pet with the utmost care ensuring respectful packaging and transport to our Care Center
Communicate regularly with veterinary clinic staff supporting service needs and escalating issues when needed
Build trusted relationships with our partners by representing Gateway with professionalism and empathy
Maintain detailed records of service activity vehicle maintenance and client interactions
Work independently while also supporting your teammates in operations when needed
Follow established safety procedures and uphold high service standards
Other duties as assigned
What You Bring:
High school diploma or equivalent
At least 1 year of experience in a customer-focused / driving-related role
Valid drivers license and clean driving record
Compassionate empathetic and respectful approach to sensitive situations
Excellent time management and problem-solving skills
Strong verbal communication and the ability to build rapport
Ability to work independently and as part of a supportive team
Comfortable lifting and moving 100 lbs and handling deceased pets with care
Committed to working safely and following protocols
Working Conditions:
Extended periods of driving and physical movement
Regular bending kneeling and lifting
Exposure to heat noise and emotionally sensitive environments
Frequent handling of deceased pets with dignity and respect
Diversity Equity & Inclusion
At Gateway we value diverse backgrounds perspectives and experiences. We are committed to providing accessible employment practices and fostering an inclusive culture. If you require accommodation during any stage of the recruitment process please contact .
Apply today and help us bring comfort and care to pet families when they need it most.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
