Coordinator - Families Housing & Support
Coordinator - Families Housing & Support
Posted on :
20-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-06-2025
Job Description
Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support education and employment services we bring solutions to homelessness under one roof for thousands at risk of or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne we combine direct action with advocacy research and innovation to drive widespread change.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff and provide high-quality training & supervision wellbeing days access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.
Dont just walk past homelessness. Join the solution.
Our permanent and fixed-term employee benefits include:
Contributing to useful and rewarding work and giving something back to the community
Wellbeing days ceremonial leave carers leave and study leave
Flexible working arrangements
Purchased leave
17.5% leave loading
8 weeks gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
Training and career growth opportunities across Launch Housing
A portion of your income can be tax-free by salary packaging your personal expenses
Additional tax-free salary packaging on dining and accommodation expenses
Positive supportive and progressive work environment
About the opportunity:
This leadership role within Launch Housings Homelessness Support & Impact portfolio reports to the Service Manager Specialist Child & Family Services and supports the organisations mission to end homelessness. The Coordinator oversees two key programsFamilies Crisis and Transitional Support (FaCTS) and the Supporting Families Program (SFP)delivering trauma-informed child- and family-centred services to families experiencing or at risk of homelessness and/or family violence.
The role provides operational leadership ensuring high-quality housing-first support through outreach-based services. FaCTS supports children and families in emergency and transitional housing including on-site at Launch Housing South Melbourne a 7-bed families crisis supported accommodation service. SFP focuses on early intervention to help families sustain tenancies in public social or private housing.
The Coordinator manages a Team Leader five FaCTS Case Managers and co-leads three SFP Case Managers. Responsibilities include line management service delivery oversight program development reporting budgeting and operational management of the South Melbourne families crisis units.
Based at South Melbourne with work at the Collingwood Hub as needed the Coordinator ensures services are consistent child-safe and aligned with the dignity and needs of families and children.
This is a permanent full-time role.
What youll be doing:
- Providing leadership using a best practice trauma-informed and value-based leadership approach in line with the Launch Housing Leadership Framework.
- Being accountable for all activities related to the Families Crisis and Transitional Support program and Supporting Families Program including the crisis supported accommodation units in South Melbourne.
- Providing supervision and supporting the performance development of staff in accordance with relevant Launch Housing policies and procedures.
- Ensuring a consistent and best-practice approach to child and family housing support and case management in line with the Launch Housing Practice Framework.
- Providing leadership to the Families Crisis and Transitional Support and Supporting Families Program teams to ensure that programs comply with professional standards and relevant legislation policies and guidelines.
- With support from the Team Leader providing line management and leadership to the Families Crisis and Transitional Support and Supporting Families Program and teams
- Overseeing and managing the South Melbourne families crisis supported accommodation units and site which includes vacancy management overseeing operational needs of units liaising with relevant contractors and services managing tenancies and service fees and being proactive in managing and responding to risks.
- Advocating on behalf of clients with other agencies to ensure access and delivery of effective services.
- Supporting and responding to critical incidents of clients and staff ensuring safety (including physical psychological and cultural safety) and wellbeing is at the forefront of all decision making.
- Developing and maintaining strong relationships with internal and external stakeholders.
- Contributing to and leading the delivery of innovative solutions to improve housing and wellbeing outcomes for children and families experiencing or at risk of homelessness and/or family violence.
- Participating in the on-call roster for approximately 4 weeks per calendar year.
What were looking for (key selection criteria):
- Have a relevant tertiary qualification (desirable).
- Demonstrated understanding of Family Violence and Gender-Based Violence in a homelessness context.
- Demonstrated experience in client facing human services social work or other relevant discipline with a preference for an understanding of housing and homelessness policy context and systems.
- Demonstrated experience in program or service coordination/people management experience within the community and/or public sectors.
- Demonstrated experience in overseeing the management and operations of supported accommodation sites including crisis accommodations transitional housing or refuges (desirable).
- Ability to build and maintain positive and collaborative partnerships with external stakeholders to enhance and support improvement of systems and services.
- A valid Victorian drivers license (mandatory).
- Understanding of or a demonstrated commitment to upholding Child Safe Standards in the workplace.
- Strong communication and interpersonal skills with the ability to engage effectively with people from diverse backgrounds.
- Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
$109579.48 - $109579.48 an hour
Superannuation
NFP Salary Packaging (Tax Savings!)
Additional Wellbeing Leave
Applications will be considered on a rolling basis and will close on 20 July 2025. For any questions about the role please contact Angela Zheng on
How to apply
To apply for this opportunity please click on Apply for this job button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply!We acknowledge respect and celebrate Aboriginal cultures languages connections to Country and heritage customs and practices. Were committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!
Launch Housing is a dog-friendly organisation which allows dog owners to bring them in some of our sites please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process please let us know at
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability Aboriginal and Torres Strait Islanders culturally religiously and linguistically diverse people young people older people women and people who identify as lesbian gay bisexual transgender gender diverse intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector it is important to let you know that you will hear stories of distress hardship trauma or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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